Abstract: A method, and associated computer system, for redistributing software packages in a distributed computer network after a failed distribution attempt is made in a distributed computer network by a master network device. The method includes determining which intermediate distribution devices or servers were affected by the failed distribution. Then for each of these devices, identifying a distribution job that failed and retrieving from the particular distribution device stored distribution parameters, such as distribution control commands, a set of distributed packages, and a distribution list, used in the failed distribution. The method continues with building new distribution commands for the failed distribution job from the retrieved distribution parameters and then performing a redistribution of the set of software packages utilizing the new distribution commands.

Abstract: A computer system, and associated method, with a tool for processing error alerts issued during distribution of application packages to network client devices. The tool validates error alerts to filter out erroneous alerts and parses error alerts to obtain a subset of information useful for tracking each error alert and for producing maintenance job tickets. Threshold limits for each type of error are utilized to further filter the error alerts by updating counts for each type of error and comparing these counts to the threshold limits. Once a threshold limit is exceeded, the tool performs further verification to determine whether a job ticket should be issued including performing a look up for the affected network device in an outage notice file. A job ticket is created which includes verified information and the ticket is then transmitted to the maintenance center determined responsible for servicing the affected network device.

Abstract: A network service monitoring system including a monitoring tool for processing error alerts issued during distribution of application packages to network client devices. The monitoring tool determines if the fault that caused generation of an error alert originated with a network device or with a communication pathway in the network. The monitoring tool then remotely performs diagnostics specific to devices or to communication pathways, and if appropriate based on diagnostics results, calls a service ticket mechanism to automatically issue a job ticket to a maintenance center responsible for the affected device or communication pathway. Preferably, the monitoring tool provides real time or ongoing monitoring of communication pathway problems including determining a downtime and updating a display on a user interface of existing availability. The service ticket mechanism is configured for automatically addressing common errors in issued job tickets.

Abstract: A method, and associated computer system, for redistributing software packages in a distributed computer network after a failed distribution attempt is made in a distributed computer network by a master network device. The method includes determining which intermediate distribution devices or servers were affected by the failed distribution. Then for each of these devices, identifying a distribution job that failed and retrieving from the particular distribution device stored distribution parameters, such as distribution control commands, a set of distributed packages, and a distribution list, used in the failed distribution. The method continues with building new distribution commands for the failed distribution job from the retrieved distribution parameters and then performing a redistribution of the set of software packages utilizing the new distribution commands.