Patents by Inventor Scott E. Sikora

Scott E. Sikora has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for regulating the dispatching of messages for requestors
    Patent number: 7401147
    Abstract: A method and system in an application service provider (“ASP”) system for regulating the dispatching of event notification messages that generate return contacts. The ASP system is connected to various requestor systems and receives from those systems requests to send messages to designated recipients. The ASP system dispatches the messages by retrieving the requests from the request store, generating messages for the requests, and sending the generated messages at a requestor-specific message dispatch rate. The ASP system dynamically adjusts the message dispatch rate for a requestor in real time to help ensure that the requestor is not overwhelmed with return contacts.
    Type: Grant
    Filed: March 24, 2006
    Date of Patent: July 15, 2008
    Assignee: Varolii Corporation
    Inventors: Scott E. Sikora, Michael Ensminger, Derek Robbecke, Timothy Fenster, Mark McGregor, Jesse Watson, Anh Tran
  • Method and apparatus to queue a plurality of transaction messages
    Patent number: 7395310
    Abstract: An apparatus for routing a transaction message, such as for example a telephone call, e-mail, web chat request, video conferencing session, or non-call event, includes a queue engine and a transaction message router. The queue engine provides an integrated mechanism for queuing transaction messages of varying transaction types within a number of queues according to transaction type. Each queue within the queue engine may be dedicated to queuing transaction messages of a specific transaction type. The transaction message router functions to identify a queue within the queue engine within which a transaction message is to be stored. The identification of a queue by the router may be performed with reference to the transaction type of a transaction message, and with reference to context or addressing information associated with a transaction message.
    Type: Grant
    Filed: July 3, 2002
    Date of Patent: July 1, 2008
    Assignee: Aspect Telecommunications Corporation
    Inventors: Scott E. Sikora, Nakul M. Lele, Rajnish Tahiliani, Ben L. Yip, Henry Mingkeung Yeung, Timothy Merrell
  • Method and system for regulating the dispatching of messages for requestors
    Patent number: 7069303
    Abstract: A method and system in an application service provider (“ASP”) system for regulating the dispatching of event notification messages that generate return contacts. The ASP system is connected to various requester systems and receives from those systems requests to send messages to designated recipients. The ASP system dispatches the messages by retrieving the requests from the request store, generating messages for the requests, and sending the generated messages at a requestor-specific message dispatch rate. The ASP system dynamically adjusts the message dispatch rate for a requestor in real time to help ensure that the requestor is not overwhelmed with return contacts.
    Type: Grant
    Filed: August 19, 2004
    Date of Patent: June 27, 2006
    Assignee: Par3 Communications, Inc.
    Inventors: Scott E. Sikora, Michael Ensminger, Derek Robbecke, Timothy Fenster, Mark McGregor, Jesse Watson, Anh Tran
  • Method and apparatus for allocating mixed transaction type messages to resources via an integrated queuing mechanism
    Patent number: 6449646
    Abstract: An apparatus for routing a transaction message, such as for example a telephone call, e-mail, web chat request, video conferencing session, or non-call event, includes a queue engine and a transaction message router. The queue engine provides an integrated mechanism for queuing transaction messages of varying transaction types within a number of queues according to transaction type. Each queue within the queue engine may be dedicated to queuing transaction messages of a specific transaction type. The transaction message router functions to identify a queue within the queue engine within which a transaction message is to be stored. The identification of a queue by the router may be performed with reference to the transaction type of a transaction message, and with reference to context or addressing information associated with a transaction message.
    Type: Grant
    Filed: October 13, 1998
    Date of Patent: September 10, 2002
    Assignee: Aspect Communications Corporation
    Inventors: Scott E. Sikora, Nakul M. Lele, Rajnish Tahiliani, Ben L. Yip, Henry Mingkeung Yeung, Timothy Merrell