Abstract: A method for determining a customer service metric using time-based predictive association based on user interactions over interaction channels. Events associated with intended transaction types are identified as characterized or uncharacterized, and sorted chronologically based on when the event occurred. Sequences of events are created based on analysis of each event against a chronologically consecutive later event and a determination of whether each event is uncharacterized and occurred before the later event and the sequence does not include a characterized event, or, that the earlier event is a characterized event or the sequence includes a characterized event, and the earlier event occurred a period of time before the later event. The later event is appended to a sequence, or an additional sequence is created including the later event, and the sequences are filtered. A customer service metric is determined based on a duration of time calculated for each sequence.

Abstract: A kinesthetic speaker usage system provides a speaker connected to a housing about a cavity into which the sound from the speaker is directed. The housing has an exterior surface in tactile communication with a retainer which can direct vibration directly or directly to a user, such as a person. Many embodiments utilize a pipe for the housing, such as a flexible pipe.

Abstract: Described here are devices and methods for the delivery of molecules, including biologically active molecules, into tissues. The devices and methods are generally particle based, and devised to deploy the molecules into a target tissue in a controlled manner to minimize tissue damage. The devices and methods may further be devised to tailor molecule delivery parameters to a variety of tissue types. Kits including various device components are also described.

Abstract: Described here are devices and methods for the delivery of molecules, including biologically active molecules, into tissues. The devices and methods are generally particle based, and devised to deploy the molecules into a target tissue in a controlled manner to minimize tissue damage. The devices and methods may further be devised to tailor molecule delivery parameters to a variety of tissue types. Kits including various device components are also described.

Abstract: A communication system and a method for communicating simple coded messages from one vehicle to another are provided. The communication system includes a signaling module that includes a light source configured and placed so that the light source is visible to occupants of other vehicles. The system includes a control module in communication with the signaling module that is readily accessible to the driver or other occupant of a vehicle. Responsive to the selection of one of a series of possible messages by the driver or occupant, the control module causes the light source to turn on and off in a predetermined sequence of flashes. The predetermined sequence of flashes represents a code corresponding to the selected message. The messages associated with use of the communication system are selected for enhancement of safety and to avert the negative responses associated with road rage.