Abstract: A method is provided for automatically classifying text into categories. In operation, a plurality of tokens or features are manually or automatically associated with each category. A weight is then coupled to each feature, wherein the weight indicates a degree of association between the feature and the category. Next, a document is parsed into a plurality of unique tokens with associated counts, wherein the counts are indicative of the number of times the feature appears in the document. A category score representative of a sum of products of each feature count in the document times the corresponding feature weight in the category for each document is then computed. Next, the category scores are sorted by perspective, and a document is classified into a particular category, provided the category score exceeds a predetermined threshold.

Abstract: This document discusses, among other things, a system that receives context, such as from a customer relationship management (CRM) or other case tracking system, and uses the received context to formulate a customized inquiry resolution process, which is particularized to the customer inquiry. The customized process can be used by a customer service agent to resolve the customer inquiry. The customized process can create additional context which is written back to any calling system.

Abstract: A safety device includes a base section having arms extended from a first end. Securing straps are connected to the arms for holding the device in place. The base has a recess in one section of the base wherein a illuminating is placed. The illuminating includes Light Emitting Diodes that may be powered by a cable conducting electricity from an associated power source.

Abstract: A method and system are disclosed for retrieving information through the use of a multi-stage interaction with a client to identify particular knowledge content associated with a knowledge map.

Abstract: A safety device includes a base section having arms extended from a first end. Securing straps are connected to the arms for holding the device in place. The base has a recess in one section of the base wherein a illuminating is placed. The illuminating includes Light Emitting Diodes that may be powered by a cable conducting electricity from an associated power source.

Abstract: A method is provided for automatically classifying text into categories. In operation, a plurality of tokens or features are manually or automatically associated with each category. A weight is then coupled to each feature, wherein the weight indicates a degree of association between the feature and the category. Next, a document is parsed into a plurality of unique tokens with associated counts, wherein the counts are indicative of the number of times the feature appears in the document. A category score representative of a sum of products of each feature count in the document times the corresponding feature weight in the category for each document is then computed. Next, the category scores are sorted by perspective, and a document is classified into a particular category, provided the category score exceeds a predetermined threshold.

Abstract: The invention pertains to compositions which can be coated onto substrates. These compositions include a combination of a resin blend comprising a first polyester resin and a second polyester resin, wherein the first polyester is different from the second polyester, an aminoplast crosslinking resin, an acid catalyst, and a urea-aldehyde resin. Films prepared from coating compositions made in accordance with the present invention having improved stain resistance. In many instances, films prepared from coating compositions made in accordance with the present invention not only have improved stain resistance, but also have low temperature flexibility.