Patents by Inventor Scott J. Wendt

Scott J. Wendt has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and Method for Generating and Delivering Automated Reports Concerning the Performance of a Call Center
    Publication number: 20140211931
    Abstract: Transformation of binary data files created by a data logger of a telephone system used by a call center into a searchable form for generation of meaningful management reports concerning the operation and performance of a call center, its agents and equipment is accomplished by providing a report server which u, under software control, processes the data in the log file to complete fields of tables in a database. The database is then used to create and deliver management reports both automatically and in response to queries entered by supervisors.
    Type: Application
    Filed: January 31, 2013
    Publication date: July 31, 2014
    Applicant: North American Communications Resources, Inc.
    Inventor: Scott J. Wendt