Abstract: Techniques for determining an estimated time of arrival associated with a pickup location are described herein. For example, a customer can order a good or service for pickup at a pickup location. In some examples, order data can include a pickup location intent, such as a drive-through location, a pickup window, or a parking location. A location of a user computing device can be determined and can be input to a machine-learning model trained to determine estimated times of arrival for a particular location. In some examples, the machine-learning model can be trained with ground truth data specific to the location for which the model is to determine estimated times of arrival. The machine-learning model can output the estimated time of arrival and can update the time at any regular or irregular intervals, which can be used to prioritize an order in an order queue.

Abstract: Techniques for managing pickup orders are discussed herein. A managing computing device can receive first and second pickup orders made at different time points associated with a first user. The pickup orders can be directed to the same store. The managing computing device can group the first and the second pickup orders as a batched order which can update a priority of the first or second pickup order. The managing computing device can receive location data from a computing device associated with the first user or a third party. The managing computing device can determine an estimated arrival time of the first user or the third party based on the location data. The managing computing device can send a message to a store computing device associated with the store, indicating the estimated arrival time and the batched order associated with the first user.

Abstract: Techniques for determining an estimated time of arrival associated with a pickup location are described herein. For example, a customer can order a good or service for pickup at a pickup location. In some examples, order data can include a pickup location intent, such as a drive-through location, a pickup window, or a parking location. A location of a user computing device can be determined and can be input to a machine-learning model trained to determine estimated times of arrival for a particular location. In some examples, the machine-learning model can be trained with ground truth data specific to the location for which the model is to determine estimated times of arrival. The machine-learning model can output the estimated time of arrival and can update the time at any regular or irregular intervals, which can be used to prioritize an order in an order queue.

Abstract: The disclosure relates to technology for determining locations of approaching recipients of online pre-requested or pre-ordered goods/services. Physical waiting queues and/or wait-lists are managed so that the goods/services will be provided without excessive wait times or unacceptably long wait lines or inferior quality in the provided goods/services. Resolution of location determination becomes finer and finer in one embodiment as the recipients get closer to the provisioning spot. If there is a change of plans, the recipients are notified ahead of time so as to avoid last minute surprises or disappointments.

Abstract: The disclosure relates to technology for determining locations of approaching recipients of online pre-requested or pre-ordered goods/services. Physical waiting queues and/or wait-lists are managed so that the goods/services will be provided without excessive wait times or unacceptably long wait lines or inferior quality in the provided goods/services. Resolution of location determination becomes finer and finer in one embodiment as the recipients get closer to the provisioning spot. If there is a change of plans, the recipients are notified ahead of time so as to avoid last minute surprises or disappointments.

Abstract: An ESD grounding apparatus for grounding mats or other equipment to provide a ground connection to mat as well as receptacles for operator wrist straps, and other equipment. The apparatus attaches to a mat by means of securing member such as a clamp or compressing screw rather than using destructive rivets or snaps that create holes in the mat. By using a securing member to secure the device to the mat, the device can be easily removed and reused in another location without damaging or weakening the mat, whereas the previous devices require installing an additional snap into the mat in each location that requires a ground.

Abstract: A table or desk includes: a surface; a substrate, wherein the surface is attached to an upper plane of the substrate; and at least one leg directly or operatively connected to an underneath side of the substrate, wherein the leg is height adjustable. The height of the table or desk can be adjusted by raising and lowering the surface and the substrate via a motor. The motor can be controlled by a variety of mechanisms and can adjust the height by moving telescoping leg segments into and out of position with each other. The table or desk can be used in a home or office setting.

Abstract: An ESD grounding apparatus for grounding mats or other equipment to provide a ground connection to mat as well as receptacles for operator wrist straps, and other equipment. The apparatus attaches to a mat by means of securing member such as a clamp or compressing screw rather than using destructive rivets or snaps that create holes in the mat. By using a securing member to secure the device to the mat, the device can be easily removed and reused in another location without damaging or weakening the mat, whereas the previous devices require installing an additional snap into the mat in each location that requires a ground.

Abstract: A network management system (100) has a communications interface (110), a memory (104), and a controller (102). The controller is programmed to retrieve (202) a plurality of call detail records (CDRs), reconstruct (208) call paths from attributes in the plurality of CDRs, and generate (210) extended CDRs from reconstructed call paths.

Abstract: A controller (104) for managing operations of a communication network has a communication element (202) for monitoring data traffic of an IP address in the communication network and for controlling operations of the communication network, a memory for storage (204), and a processor (206) for controlling operations of the communication element, and the memory. The processor is programmed to select (302) an IP (Internet Protocol) address to analyze, monitor (304) for the effects of malicious software originating from the IP address utilized by one or more customers, detect (306) a suspected malicious event, and restrict (312) Internet access to one or more customers suspected of interrupting service of the communication network.

Abstract: A network management system (100) has a communications interface (110), a memory (104), and a controller (102). The controller is programmed to retrieve (202) a plurality of call detail records (CDRs), reconstruct (208) call paths from attributes in the plurality of CDRs, and generate (210) extended CDRs from reconstructed call paths.

Abstract: A network management system (100) has a communications interface (110), a memory (104), and a controller (102). The controller is programmed to retrieve (202) a plurality of call detail records (CDRs), reconstruct (208) call paths from attributes in the plurality of CDRs, and generate (210) extended CDRs from reconstructed call paths.

Abstract: A grounding clip is a shelf-grounding device includes a resilient conductive clip that installs onto a fully assembled shelving unit, providing a plurality of electrical connections between the shelf and post to reduce the risks from electrostatic discharge, or ESD. The clip can be installed and removed without the use of tools and is held securely in place when attached. Since the clip is attached after the shelving unit is assembled, less skill is required by the installer during the installation or reconfiguration process. The clip is reusable and provides electrical connectivity between the shelf and post regardless of whether the shelving unit was assembled with conductive or plastic split sleeves.

Abstract: A system and method for processing telephone technical support is disclosed. The method and system monitor an authentication record comprising previous authentication attempts at a service provider, identify a user having at least one failed login attempt based upon the authentication record, monitor incoming telephone calls for a call from the user, and provide a response to the user related to an alternate login mechanism.

Abstract: A controller (104) for managing operations of a communication network has a communication element (202) for monitoring data traffic of an IP address in the communication network and for controlling operations of the communication network, a memory for storage (204), and a processor (206) for controlling operations of the communication element, and the memory. The processor is programmed to select 302) an IP (Internet Protocol) address to analyze, monitor (304) for the effects of malicious software originating from the IP address utilized by one or more customers, detect (306) a suspected malicious event, and restrict (312) Internet access to one or more customers suspected of interrupting service of the communication network.

Abstract: An interactive voice response system (IVR) (100) has a communications interface (110), a memory (104), and a controller (102). The controller is programmed to monitor (202) a frequency of call activity for each caller, establish (208) a redirection criterion, and redirect (210) a caller to special services when the frequency of call activity of said caller satisfies the redirection criterion.

Abstract: The present invention is an system and method for comprehensively testing a customer connection to a communications network. A customer is identified from information obtained at a customer interface. A test can be performed on the customer connection. A typical test compares two datasets related to the customer connection to determine a state of the customer connection. The first and second dataset can include historical data. A parameter in the first dataset obtained from a network element can be compared to a parameter in a second dataset obtained from a customer database. The comparison can be made in light of changes recorded in a provisioning database. Relevant network data can be obtained from customer premises equipment (CPE). The customer can be notified of a network issue proactively or upon customer inquiry.

Abstract: An interactive voice response system (IVR) (100) has a communications interface (110), a memory (104), and a controller (102). The controller is programmed to monitor (202) call volume by corresponding product, and correlate (206) extrinsic product advertisements to call volume.

Abstract: A network management system (100) has a communications interface (110), a memory (104), and a controller (102). The controller is programmed to retrieve (202) a plurality of call detail records (CDRs), reconstruct (208) call paths from attributes in the plurality of CDRs, and generate (210) extended CDRs from reconstructed call paths.

Abstract: A configurable interactive voice response messaging control and monitoring system (10) includes a user interface (16) enabling a dynamic selection of groups based on one or more among area codes, interactive voice response system locations, or call types, a database (18) containing a status of override messages accessible by the user interface, and an interactive voice response system (14) coupled to the database for playing override messages as dynamically controlled by criteria set in the database. The system can further include a network operating center (NOC) (26) coupled to the database for monitoring the status of override messages. The NOC can also be coupled to an enterprise telecom system (28) enabling monitoring of the status of override messages by one or more call centers (31, 32, 33) coupled to the enterprise telecom system. Note, override messages can also be controlled by responses to API triggers where an outage condition exists.