Abstract: Disclosed are compounds of Formula (I) to (VIII): or a stereoisomer, tautomer, pharmaceutically acceptable salt, solvate or prodrug thereof, wherein R3 is a tricyclic heteroaryl group substituted with R3a and zero to 2 R3b; and Ri, R2, R3a, R3b, R4, and n are defined herein. Also disclosed are methods of using such compounds as PAR4 inhibitors, and pharmaceutical compositions comprising such compounds. These compounds are useful in inhibiting or preventing platelet aggregation, and are useful for the treatment of a thromboembolic disorder or the primary prophylaxis of a thromboembolic disorder.

Abstract: A dustpan includes a handle assembly and a pan coupled to the handle assembly. The pan has a receptacle and a yoke. The receptacle is rotatable from a first position to a second position with respect to the yoke. The yoke has a plurality of teeth formed thereon configured for engaging an inner surface of the receptacle to militate against over-rotation of the receptacle.

Abstract: One embodiment of a strain relief and wire management system is described. The system may have a wire conduit extending from a wire opening in a base portion. The system may also have fastener conduit extending from a fastener opening in the base portion. The system may also have a wire support extending from the base portion. The wire support may have a support portion and a retainer portion. The system may also have a channel guide extending from the base portion.

Abstract: One embodiment of a storage cabinet for use in a vehicle is described. The cabinet may have two side panels, a rear panel transverse to the side panels and a selectively openable top. A drawer is selectively located within the cabinet. A locking mechanism selectively locks the drawer within the cabinet. The locking mechanism has a solenoid and a solenoid plunger, and a locking flange. The plunger is selectively located within the locking flange to lock the drawer within the cabinet.

Abstract: A dispensing apparatus comprising a housing comprising a plurality of inner walls that define a plurality of cells, and a plurality of covers, each cover comprising a cover member and an extension member extending downwards from the cover member. Each cell may permit an object to be positioned there within. The plurality of inner walls may suspend the plurality of covers, thereby preventing access to a cell of the plurality of cells. The plurality of inner walls facilitates the transitioning of covers from one cell to an adjacent cell. The extension members interface with an object positioned a cell, such that the object prevents the transition of a cover from an adjacent cell to the cell and the absence of an object within the cell enables the transition of a cover of the plurality of covers from an adjacent cell to the cell, providing access to the adjacent cell.

Abstract: One embodiment of a storage cabinet for use in a vehicle is described. The cabinet may have two side panels, a rear panel transverse to the side panels and a selectively openable top. A drawer is selectively located within the cabinet. A locking mechanism selectively locks the drawer within the cabinet. The locking mechanism has a solenoid and a solenoid plunger, and a locking flange. The plunger is selectively located within the locking flange to lock the drawer within the cabinet.

Abstract: A flow through article storage device that includes a housing into which a plurality of stacks of articles can be positioned. The housing has a bottom and a front and rear end. A plurality of elongate abutment elements are coupled to the housing and configured for independent movement between a first position in which the elongate abutment elements extend at least partially into the interior of the housing and a second position in which the elongate abutment members do not extend into the interior of the housing. At least one track of rollers is provided on the bottom or an inclined support surface of the housing. Stacks of articles that are loaded into the rear end of the housing are subsequently removed from the front end. The elongate abutment elements can be selectively moved between the first and second positions to control movement of the stacks of articles along the inclined bottom.

Abstract: A method and system for selecting an agent to service a contact at a contact center accounts for the state of the contact center and for individual agent proficiency and performance. A software-implemented method includes an algorithm that adjusts the agent-selection process according to variations in state such as fluctuating call volume. When two or more metrics describe distinct aspects of an agent's performance and both aspects are relevant to agent selection, the algorithm can weigh each according to relative importance to the center's operational effectiveness. The present invention couples to the information infrastructure of a computer-based contact center and interfaces with the components of the center that acquire and maintain information pertinent to the agent-selection process. This connectivity delivers real-time information to the software algorithms and thereby facilitates rapid response to changing conditions.

Abstract: A member of a workforce of a contact center, such as an agent of a call center, can receive performance interventions, such as training, information, tips, or other items intended to enhance workplace performance. The performance interventions can be organized, sequenced, ranked, or prioritized in a lineup, an ordered list, or a queue, that specifies the sequence that the workforce member should receive the performance interventions. The agent might select a training course at the top of the list, for example. Two criteria, parameters, or values can characterize some aspect of each performance intervention. One criterion might characterize time sensitivity, while the other criterion might characterize importance, for example. Processing the two parameters can determine the sequence of performance intervention delivery.

Abstract: A ladder rack for supporting a ladder in a stowage position and for moving the ladder between the stowage position and a loading/unloading position at which the ladder can be loaded onto the rack or unloaded from the rack. The ladder rack includes: a frame assembly which is mounted on a support structure such as a vehicle roof; a bed platform having a first end that is pivotally coupled to the frame assembly at a fixed position and a second end that is coupled to the frame assembly for alternative sliding and hinged movement with respect to the frame assembly; and a manually operative sliding mechanism and a manually operative pivoting mechanism for moving the bed platform between the stowage position and the loading/unloading position.

Abstract: A method and system for selecting an agent to service a contact at a contact center accounts for the state of the contact center and for individual agent proficiency and performance. A software-implemented method includes an algorithm that adjusts the agent-selection process according to variations in state such as fluctuating call volume. When two or more metrics describe distinct aspects of an agent's performance and both aspects are relevant to agent selection, the algorithm can weigh each according to relative importance to the center's operational effectiveness. The present invention couples to the information infrastructure of a computer-based contact center and interfaces with the components of the center that acquire and maintain information pertinent to the agent-selection process. This connectivity delivers real-time information to the software algorithms and thereby facilitates rapid response to changing conditions.

Abstract: Managing the rate of delivering performance interventions, such as training sessions, to agents in a contact center, such as a call service center benefits the operations of the contact center. Managing this rate can include adjusting the number of performance interventions delivered in an increment of time according to the state of the contact center. The state of the contact center can be determined by monitoring or predicting contact center performance. Contact center performance increasing above or falling below a management input level can trigger an increase or decrease in intervention delivery rate. In coordination with determining delivery rate, agents can be selected to receive interventions based on ranked performance or need.