Patents by Inventor Scott S. Sepic

Scott S. Sepic has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Graphical phone menu systems, methods and articles
    Patent number: 9077786
    Abstract: Prior to connecting a voice call between an end user and a system user, an automated customer interaction system configured by the system user can determine whether the end user's communications device is a recognized or registered device. Responsive to the determination that the end user's device is recognized or registered, the automated customer interaction system can initiate an interactive graphical session via a network data link to provide an interactive graphical session to the end user. Responsive to the determination that the end user's device is not recognized or registered or responsive to receipt of an input indicative of an end user's desire to initiate a voice call, the automated customer interaction system can initiate a voice call using a voice telephone network.
    Type: Grant
    Filed: November 26, 2012
    Date of Patent: July 7, 2015
    Assignee: SMART PROMPT, LLC
    Inventor: Scott S. Sepic
  • GRAPHICAL PHONE MENU SYSTEMS, METHODS AND ARTICLES
    Publication number: 20140146953
    Abstract: Prior to connecting a voice call between an end user and a system user, an automated customer interaction system configured by the system user can determine whether the end user's communications device is a recognized or registered device. Responsive to the determination that the end user's device is recognized or registered, the automated customer interaction system can initiate an interactive graphical session via a network data link to provide an interactive graphical session to the end user. Responsive to the determination that the end user's device is not recognized or registered or responsive to receipt of an input indicative of an end user's desire to initiate a voice call, the automated customer interaction system can initiate a voice call using a voice telephone network.
    Type: Application
    Filed: November 26, 2012
    Publication date: May 29, 2014
    Applicant: SMART PROMPT, LLC
    Inventor: Scott S. Sepic