Abstract: Techniques described herein relate to message distribution in a contact center. Messages generated by an administrator and/or by a trained model processing data from customer interactions with the contact center are stored in a message queue. A desktop application running on a representative device and hosted by the contact center queries the message queue for messages intended for a representative using the representative device. Messages intended for the representative are automatically displayed on the representative device, e.g., on the desktop.

Abstract: Systems and methods for enhancing the low frequency response of a loudspeaker for relatively low input level audio signals and protect the loudspeaker for relatively high input level audio signals make use of a crossover network configured so separate an audio input signal into at least two frequency bands including a low frequency band; and a signal compressor responsive to the energy level of the low frequency portion of an input audio signal in the low frequency band and configured to provide amplification gain on the low frequency portion of the input signal when the energy level of the low frequency portion of the input signal is relatively low. One or more peak limiters may be positioned before the summer(s), in the circuit, but after the low band compressor. The EQ unit(s) may be positioned before all processing to the L and R inputs.

Abstract: A system for and method of enhancing the low frequency response of a loudspeaker for relatively low input level audio signals and protect the loudspeaker for relatively high input level audio signals is disclosed. The system comprises: a crossover network configured so separate an audio input signal into at least two frequency bands including a low frequency band; and a signal compressor responsive to the energy level of the low frequency portion of an input audio signal in the low frequency band and configured to provide amplification gain on the low frequency portion of the input signal when the energy level of the low frequency portion of the input signal is relatively low so as to enhance the low frequency response of the loudspeaker, and attenuation of the low frequency portion of the input signal when the energy level of the low frequency portion of the input signal is relatively high so as to protect the loudspeaker from being overdriven.

Abstract: A disclosed system and method dynamically controls the perceived volume of a stereo audio program including left and right channel signals. The system comprises: a dynamic volume control configured and arranged so as to maintain a perceived constant volume level of the stereo audio program; and an excessive spatial processing protection processor configured and arranged for controlling the level of a difference signal, created as a function of the right channel signal subtracted from the left channel signal (L?R), relative to the level of a sum signal, created as a function of the right channel signal plus the left channel signal;; wherein the excessive spatial processing protection processor processes the audio signals so as to control the difference (L?R) signal relative to the sum (L+R) signal.