Patents by Inventor Scott W. Jensen

Scott W. Jensen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for the immediate escalation of at least one rule change in a catalog management system
    Patent number: 7890361
    Abstract: In a rules based management system for controlling multiple levels of related catalogs, a method for immediate escalation of, and response to, a request from a customer to change a rule associated with the customer. The rules associated with the customer are used to derive the customer's catalog and each rule is associated with the person imposing the rule, called the owner of the rule. The method prevents, or at least minimizes, customer frustration with administrators of the catalogs by providing automated escalation of the customer's rule change request to the owner of the rule. The owner of the rule may physically reside in the same geographic location as the customer or in an entirely different country than the customer. Starting with the catalog used by the customer, catalogs are search in order of ancestry until the owner of the rule is found.
    Type: Grant
    Filed: May 5, 2003
    Date of Patent: February 15, 2011
    Assignee: International Business Machines Corporation
    Inventors: H. Keith Porter, David Grining, Scott W. Jensen, Michael Croasdaile
  • Immediate catalog rule change escalation
    Publication number: 20040225541
    Abstract: In a rules based management system for controlling multiple levels of related catalogs, a method for immediate escalation of, and response to, a request from a customer to change a rule associated with the customer. The rules associated with the customer are used to derive the customer's catalog and each rule is associated with the person imposing the rule, called the owner of the rule. The method prevents, or at least minimizes, customer frustration with administrators of the catalogs by providing automated escalation of the customer's rule change request to the owner of the rule. The owner of the rule may physically reside in the same geographic location as the customer or in an entirely different country than the customer. Starting with the catalog used by the customer, catalogs are search in order of ancestry until the owner of the rule is found.
    Type: Application
    Filed: May 5, 2003
    Publication date: November 11, 2004
    Applicant: International Business Machines Corporation
    Inventors: H. Keith Porter, David Grining, Scott W. Jensen, Michael Croasdaile