Abstract: An monitoring and control system receives input indicating occupancy state of a designated area, optionally selects a confidence level regarding occupancy state of the designated area responsive to the received input, receives a sensed event from one or more of a plurality of sensors of, within, or proximate to, the monitoring and control system and/or the designated area, and selects an action to be taken responsive to the sensed event and the occupancy state or responsive to the sensed event and the selected one of the plurality of confidence levels.

Abstract: Providing a video session from an agent of a contact center includes initiating by a contact center server an interactive video session to a customer computer, the interactive video session comprising a first video stream transmitted to the customer computer and the first video stream having an image size. The interactive video session also includes inserting an agent video portion within the first video stream, the agent video portion occupying a first part of the image size; providing an agent computer with a script related to a subject of the interactive video session; and inserting an automation within the first video stream; the automation occupying a second part of the image size. Input is received from the customer computer interacting with the automation; and based on the input, the script provided to the agent computer is modified.

Abstract: A system for driving a virtual view of agents of a contact center is provided. The system includes a monitoring module for monitoring and detecting a breach in threshold associated with at least one key performance indicator of at least one agent from a plurality of agents. The system further includes a ranking module for calculating a rank of at least one agent among the plurality of agents based on predefined rules. The system further includes a driving module for driving a display of the virtual view of the plurality of agents based on the calculated rank of the at least one agent.

Abstract: A collaboration system for information sharing in an enterprise is disclosed. The collaboration system includes a monitoring module configured to monitor a communication for one or more parameters. The collaboration system further includes an information management module configured to select one or more data items from one or more databases based on the one or more parameters, wherein each of the data items includes an associated score. The collaboration system further includes a ranking module configured to score the one or more selected data items. The collaboration system further includes a database management module configured to update the one or more databases with the score of the one or more selected data items.

Abstract: Embodiments of the present invention provide a system and method to generate skill information. The method includes retrieving information relating to an agent of a contact center, wherein the information includes document and information repositories, knowledge sharing reports, mail repositories, and customer, supervisor, and peer feedbacks. The information may also include information from external sources including social network. The method further includes determining keywords from the retrieved information, and generating skill information for the at least one agent.

Abstract: A system for driving a virtual view of agents of a contact center is provided. The system includes a monitoring module for monitoring and detecting a breach in threshold associated with at least one key performance indicator of at least one agent from a plurality of agents. The system further includes a ranking module for calculating a rank of at least one agent among the plurality of agents based on predefined rules. The system further includes a driving module for driving a display of the virtual view of the plurality of agents based on the calculated rank of the at least one agent.

Abstract: A projectile for a firearm and a method of making the projectile. The projectile separates into fragments upon striking a target. The direction and paths of the fragment are determined by the dimensions and shape of the fragments.

Abstract: Embodiments of the present invention provide a system and method to generate skill information. The method includes retrieving information relating to an agent of a contact center, wherein the information includes document and information repositories, knowledge sharing reports, mail repositories, and customer, supervisor, and peer feedbacks. The information may also include information from external sources including social network. The method further includes determining keywords from the retrieved information, and generating skill information for the at least one agent.

Abstract: The invention describes DOPA functionalized, branched, polyalkylene oxide materials that are useful as adhesives.

Abstract: A wireless network permits wireless devices to determine their own location and receive location-based services. The network includes a communication server coupled to a plurality of access points and at least one mobile wireless device that wirelessly communicates through the access points. Each wireless device includes a location table through which the wireless device can determine its physical location. The location table includes the physical location of the various access points indexed by their network addresses. When the wireless device communicates with an access point, the access point provides the wireless device its address. The wireless device uses the address of the access point as an index into the location table to determine its own location based on the location of the access point. Once the wireless device has determined its own physical location, it requests location-based services from or through the communication server.

Abstract: The invention describes DOPA functionalized, branched, polyalkylene oxide materials that are useful as adhesives.

Abstract: Spherical surveillance system architecture delivers real time, high-resolution spherical imagery integrated with surveillance data (e.g., motion detection event data) to one or more subscribers (e.g., consoles, databases) via a network (e.g., copper or wireless). One or more sensors are connected to the network to provide the spherical images and surveillance data in real time. In one embodiment, the spherical images are integrated with surveillance data (e.g., data associated with motion detection, object tracking, alarm events) and presented on one or more display devices according to a specified display format. In one embodiment, raw spherical imagery is analyzed for motion detection and compressed at the sensor before it is delivered to subscribers over the network, where it is decompressed prior to display.

Abstract: A wireless network permits wireless devices to determine their own location and receive location-based services. The network includes a communication server coupled to a plurality of access points and at least one mobile wireless device that wirelessly communicates through the access points. Each wireless device includes a location table through which the wireless device can determine its physical location. The location table includes the physical location of the various access points indexed by their network addresses. When the wireless device communicates with an access point, the access point provides the wireless device its address. The wireless device uses the address of the access point as an index into the location table to determine its own location based on the location of the access point. Once the wireless device has determined its own physical location, it requests location-based services from or through the communication server.

Abstract: Exemplary fibers of the invention, useful for reinforcing hydratable cementitious materials such as concrete and mortar, have three-dimensional twist curvatures. Preferably, the fibers are flat or flattened and have first and second opposed flat or flattened ends that are twisted out of phase, and which preferably define therebetween an intermediate elongate fiber body having a curvature in more than one direction. Processes of the invention comprise forming a fiber with a three-dimensional twisted shape by twisting at least two fibers together to form a twisted fiber bundle to impart a twist curvature into the fiber material. The twisted fiber bundle can then be cut into separate fibers or stored on bobbins for shipment to another location for cutting. Advantages of the invention include enhanced dispersibility of the fibers in hydratable cementitious compositions.

Abstract: A gear box mounting for a motor vehicle has a first member adapted to be mounted with respect to the vehicle gear box and a second member adapted to be connected to a sub-frame. The first and second members are interconnected by resilient elements inclined towards one another in a plane transverse to the longitudinal axis of the vehicle in order to provide vertical and lateral compliance of the gear box relative to the sub-frame. Buffering elements are provided between the first member and the second member and between the first member and the sub-frame to provide progressive buffering in the vertical upward and downward directions.