Patents by Inventor Sean Frogner

Sean Frogner has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11409425
    Abstract: A conversation-based computing system may include a back-end computing module, a design module, and an execution module. The design module may be configured to provide a graphical user interface through which different conversation models are defined in metadata. Each model may include a topic containing respective goals, where the goals are associated with respective conversation flows that define respective dialogs that directs conversations toward the associated goals. Each model may also define references to topic-specific content stored in the back-end module. The execution module may be configured to execute a particular model between the system and a front-end computing device and set up integration of a live agent into the model. Execution of the model may involve, in part, carrying out, in an at least partially-automated fashion, the flow for the model according to the dialog, the topic-specific content corresponding to the model, and communicating using a specific communication protocol.
    Type: Grant
    Filed: December 19, 2019
    Date of Patent: August 9, 2022
    Assignee: ServiceNow, Inc.
    Inventors: Rahim Yaseen, Xiaomei Zhang, Hasan Rizvi, Sean Frogner, Muruganantham Chinnananchi, Michael Fortson
  • Publication number: 20200218766
    Abstract: A conversation-based computing system may include a back-end computing module, a design module, and an execution module. The design module may be configured to provide a graphical user interface through which different conversation models are defined in metadata. Each model may include a topic containing respective goals, where the goals are associated with respective conversation flows that define respective dialogs that directs conversations toward the associated goals. Each model may also define references to topic-specific content stored in the back-end module. The execution module may be configured to execute a particular model between the system and a front-end computing device and set up integration of a live agent into the model. Execution of the model may involve, in part, carrying out, in an at least partially-automated fashion, the flow for the model according to the dialog, the topic-specific content corresponding to the model, and communicating using a specific communication protocol.
    Type: Application
    Filed: December 19, 2019
    Publication date: July 9, 2020
    Inventors: Rahim Yaseen, Xiaomei Zhang, Hasan Rizvi, Sean Frogner, Muruganantham Chinnananchi, Michael Fortson
  • Patent number: 10466885
    Abstract: A conversation-based computing system may include a back-end computing module, a design module, and an execution module. The design module may be configured to provide a graphical user interface through which different conversation models are defined in metadata. Each model may include a topic containing respective goals, where the goals are associated with respective conversation flows that define respective dialogs that directs conversations toward the associated goals. Each model may also define references to topic-specific content stored in the back-end module. The execution module may be configured to execute a particular model between the system and a front-end computing device and set up integration of a live agent into the model. Execution of the model may involve, in part, carrying out, in an at least partially-automated fashion, the flow for the model according to the dialog, the topic-specific content corresponding to the model, and communicating using a specific communication protocol.
    Type: Grant
    Filed: December 27, 2017
    Date of Patent: November 5, 2019
    Assignee: ServiceNow, Inc.
    Inventors: Rahim Yaseen, Xiaomei Zhang, Hasan Rizvi, Sean Frogner, Muruganantham Chinnananchi, Michael Fortson
  • Patent number: 10452251
    Abstract: A conversation-based computing system may include a back-end computing module, a design module, and an execution module. The design module may be configured to provide a graphical user interface through which different conversation models are defined in metadata. Each model may include a topic containing respective goals, where the goals are associated with respective conversation flows that define respective dialogs that directs conversations toward the associated goals. Each model may also define references to topic-specific content stored in the back-end module. The execution module may be configured to execute a particular model between the system and a front-end computing device and set up integration of a live agent into the model. Execution of the model may involve, in part, carrying out, in an at least partially-automated fashion, the flow for the model according to the dialog, the topic-specific content corresponding to the model, and communicating using a specific communication protocol.
    Type: Grant
    Filed: September 27, 2017
    Date of Patent: October 22, 2019
    Assignee: ServiceNow, Inc.
    Inventors: Rahim Yaseen, Xiaomei Zhang, Hasan Rizvi, Sean Frogner, Muruganantham Chinnananchi, Michael Fortson
  • Publication number: 20180341395
    Abstract: A conversation-based computing system may include a back-end computing module, a design module, and an execution module. The design module may be configured to provide a graphical user interface through which different conversation models are defined in metadata. Each model may include a topic containing respective goals, where the goals are associated with respective conversation flows that define respective dialogs that directs conversations toward the associated goals. Each model may also define references to topic-specific content stored in the back-end module. The execution module may be configured to execute a particular model between the system and a front-end computing device and set up integration of a live agent into the model. Execution of the model may involve, in part, carrying out, in an at least partially-automated fashion, the flow for the model according to the dialog, the topic-specific content corresponding to the model, and communicating using a specific communication protocol.
    Type: Application
    Filed: September 27, 2017
    Publication date: November 29, 2018
    Inventors: Rahim Yaseen, Xiaomei Zhang, Hasan Rizvi, Sean Frogner, Muruganantham Chinnananchi, Michael Fortson
  • Publication number: 20180341396
    Abstract: A conversation-based computing system may include a back-end computing module, a design module, and an execution module. The design module may be configured to provide a graphical user interface through which different conversation models are defined in metadata. Each model may include a topic containing respective goals, where the goals are associated with respective conversation flows that define respective dialogs that directs conversations toward the associated goals. Each model may also define references to topic-specific content stored in the back-end module. The execution module may be configured to execute a particular model between the system and a front-end computing device and set up integration of a live agent into the model. Execution of the model may involve, in part, carrying out, in an at least partially-automated fashion, the flow for the model according to the dialog, the topic-specific content corresponding to the model, and communicating using a specific communication protocol.
    Type: Application
    Filed: December 27, 2017
    Publication date: November 29, 2018
    Inventors: Rahim Yaseen, Xiaomei Zhang, Hasan Rizvi, Sean Frogner, Muruganantham Chinnananchi, Michael Fortson