Abstract: Systems and methods for collaborative diagnosis and resolution of technology-related incidents are disclosed. In one embodiment a method may include: receiving an incident report for an incident; identifying a plurality of participants to involve in resolution of the incident; generating a technology incident workspace comprising an incident timeline module, a participant module, and a dynamic chat module; linking electronic devices associated to the technology incident workspace; logging the incident in the incident timeline module; receiving and logging chat among the participants in the dynamic chat module; generating a status indicator for the incident based on a severity of the incident, an anticipated time to resolution, and an impact of the incident, and displaying the status indicator in the technology incident workspace; receiving an update to the status indicator; and updating the timeline incident module based on a change in the status indicator.

Abstract: Visual information is selectively input or output from an information handling system video connector to support presentation of external visual information input to the connector at a display of the information handling system or presentation of internal visual information output from the connector at an external display. A multiplexer selectively interfaces the connector with a graphics controller to output analog visual information or with a video decoder to receive analog visual information for conversion to a digital format and communication to the graphics controller. In one embodiment, input of an external signal to the connector automatically configures the information handling system to receive and display the external visual information.

Abstract: A computer touchpad includes a first portion usable for button functions to select items on a computer display panel. A second portion of the touchpad is usable for cursor movement and placement functions. An overlay member is detachably mounted on the touchpad. The overlay member includes a first part and a second part. The first part of the overlay member includes several defined sections and the second part of the overlay member includes a single defined section. The first part of the overlay member mounts on the first portion of the touchpad and the second part of the overlay member mounts on the second portion of the touchpad.

Abstract: An apparatus and method for detecting seating of a medium on a media tray includes a conductive element having a first terminal and a second terminal and forming an interrupted circuit between the first terminal and the second terminal; and a spindle structurally supporting and integral with the conductive element, the spindle adapted to receive an edge of the medium, the medium causing completion of a conductive pathway of the interrupted circuit between the first and second terminal when seated upon the spindle. A plurality of switches is coupled to the outer circumference of the spindle and a tray with a circular medium receiving area mechanically and electrically coupled to the spindle and the circuit, with the plurality of switches engaged in operative relation to movable members coupled to the outer circumference of the spindle. Another apparatus and method includes a conductive element incorporated into a media tray having a first terminal and a second terminal integral with the media tray.

Abstract: A computer touchpad includes a first portion usable for button functions to select items on a computer display panel. A second portion of the touchpad is usable for cursor movement and placement functions. An overlay member is detachably mounted on the touchpad. The overlay member includes a first part and a second part. The first part of the overlay member includes several defined sections and the second part of the overlay member includes a single defined section. The first part of the overlay member mounts on the first portion of the touchpad and the second part of the overlay member mounts on the second portion of the touchpad.

Abstract: A computer touchpad includes a first portion usable for button functions to select items on a computer display panel. A second portion of the touchpad is usable for cursor movement and placement functions. An overlay member is detachably mounted on the touchpad. The overlay member includes a first part and a second part. The first part of the overlay member includes several defined sections and the second part of the overlay member includes a single defined section. The first part of the overlay member mounts on the first portion of the touchpad and the second part of the overlay member mounts on the second portion of the touchpad.

Abstract: A portable computer includes a media module having a support surface. A drive base is movable relative to the support surface. A spindle includes an automatically actuatable clamp device mounted on the drive base. A triggering device is mounted in the spindle and includes a reciprocating member and a rotating cam member, so that movement of the drive base adjacent the support surface moves the reciprocating member to rotate the cam member and actuate the clamp device.

Abstract: A portable computer includes a base portion having a hard disc drive bay formed therein and defined by first and second support surfaces. A hard disc drive is mounted on the first support surface of the bay. The drive has a first height and the bay has a second height, greater than the first height. A spacer is provided to engage surface portions of the hard disc drive and also to engage the second support surface of the bay for limiting flexing of the hard disc drive in response to an impact shock acting on the portable computer.

Abstract: A portable computer system includes a chassis and a circuit board mounted in an elevated position on mounts provided within the chassis. A space is defined between the board and the chassis and a hard disc drive is mounted on the board. A shock absorbing member extends in the space between the board and the chassis and is spaced from the mounts for limiting flexure of the board toward the chassis in response to impact from forces acting on the computer.