Abstract: A method includes providing processed sound to a user wearing a hearing device, wherein the hearing device receives environmental sound from an environment of the user, processes the environmental sound with a fitting into the processed sound and outputs the processed sound to the user, wherein the fitting comprises sound processing parameters, which are adapted to needs of the user; receiving, via a user interface, a user text, input by the user, to indicate a problem of the user with the hearing device; and determining a problem diagnosis text and/or a fitting solution from the user text.