Abstract: A method of providing a transcription of an electronic communication includes determining a language spoken in the electronic communication, differentiating among participants in the electronic communication, identifying a hierarchy of topics discussed in the electronic communication, and providing a display of the hierarchy of topics.

Abstract: A method for passive enrollment and identification of one or more speakers in an audio file includes automatically converting audio data to a format suitable for biometric processing, separating different channels present in the converted audio data separating speakers in the converted audio data, generating audio files specific to individual speakers in the converted audio data, iteratively grouping the audio files of individual speakers according to a predetermined matching criteria, creating biometric voice prints from the groups of audio files, and authenticating speakers in the biometric voice prints by comparing the biometric voice prints to entries in a biometric voice print database.

Abstract: A method for passive enrollment and identification of one or more speakers in an audio file includes automatically converting audio data to a format suitable for biometric processing, separating different channels present in the converted audio data separating speakers in the converted audio data, generating audio files specific to individual speakers in the converted audio data, iteratively grouping the audio files of individual speakers according to a predetermined matching criteria, creating biometric voice prints from the groups of audio files, and authenticating speakers in the biometric voice prints by comparing the biometric voice prints to entries in a biometric voice print database.

Abstract: A method for passive enrollment and identification of a telephone caller to a called telephone number, comprising the steps of audio recording a telephone call; identifying and separating any multiple speakers on the telephone call and specifying a one of the multiple speakers; creating a net speech portion of the telephone call by trimming portions of audio recording from the beginning and end of the audio recording; processing the net speech portion against an existing Biometric Voice Print (BVP) database; creating a new BVP for the at least one of the multiple speakers if no match of the net speech portion against the BVP database is found in the processing step; comparing subsequent calls against the BVP, whether existing or created, to identify the at least one of the multiple speakers; and associating in a cluster all subsequent calls having voice prints matching the BVP.

Abstract: A method for passive enrollment and identification of a telephone caller to a called telephone number, comprising the steps of audio recording a telephone call; identifying and separating any multiple speakers on the telephone call and specifying a one of the multiple speakers; creating a net speech portion of the telephone call by trimming portions of audio recording from the beginning and end of the audio recording; processing the net speech portion against an existing Biometric Voice Print (BVP) database; creating a new BVP for the at least one of the multiple speakers if no match of the net speech portion against the BVP database is found in the processing step; comparing subsequent calls against the BVP, whether existing or created, to identify the at least one of the multiple speakers; and associating in a cluster all subsequent calls having voice prints matching the BVP.

Abstract: A method for passive enrollment and identification of a telephone caller to a called telephone number, comprising the steps of audio recording a telephone call; identifying and separating any multiple speakers on the telephone call and specifying a one of the multiple speakers; creating a net speech portion of the telephone call by trimming portions of audio recording from the beginning and end of the audio recording; processing the net speech portion against an existing Biometric Voice Print (BVP) database; creating a new BVP for the at least one of the multiple speakers if no match of the net speech portion against the BVP database is found in the processing step; comparing subsequent calls against the BVP, whether existing or created, to identify the at least one of the multiple speakers; and associating in a cluster all subsequent calls having voice prints matching the BVP.

Abstract: The application discloses an information system and method of use for detecting and managing wireless communications in a controlled environment comprising an alert module configured to display alerts triggered by notifications from wireless sensors, where the wireless sensor notifications are normalized by the alert module prior to display based on the time of alerts and signal strength of neighboring sensors, an investigation module configured to filter and analyze alerts, the investigation module comprising a ticketing process configured to track alerts and a reporting module configured to analyze data captured by the information system based on calling patterns. The calling patterns include specific numbers dialed, calls regularly placed at a specific time or on a specific date, one number being dialed consistently before or after another number is dialed. The reporting module also displays connections between entities of interest.