Abstract: Systems and methods are provided for closing the loop between service assurance and service fulfillment in service provider systems. Configuration parameter values relevant to assuring a determined level of quality regarding services can be obtained. Those configuration parameters may be configured by a service fulfillment system operatively connected to the service assurance system. Dependencies may be calculated between the configuration parameter values, event parameters, and fact parameters representative of the services. The services may be monitored, and events occurring during performance of the services may be identified. The identified events can be correlated to relevant ones of the event parameters. One or more corrective actions to take can be determined by the service assurance system based on the correlation of the identified events to the relevant ones of the event parameters. The one or more corrective actions are fed back into the service fulfillment system to be executed.

Abstract: Systems and methods are provided for closing the loop between service assurance and service fulfillment in service provider systems. Configuration parameter values relevant to assuring a determined level of quality regarding services can be obtained. Those configuration parameters may be configured by a service fulfillment system operatively connected to the service assurance system. Dependencies may be calculated between the configuration parameter values, event parameters, and fact parameters representative of the services. The services may be monitored, and events occurring during performance of the services may be identified. The identified events can be correlated to relevant ones of the event parameters. One or more corrective actions to take can be determined by the service assurance system based on the correlation of the identified events to the relevant ones of the event parameters. The one or more corrective actions are fed back into the service fulfillment system to be executed.