Patents by Inventor Sedelia Boudreaux

Sedelia Boudreaux has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and apparatus for routing and accounting of revenue generating calls using natural language voice recognition
    Patent number: 7248678
    Abstract: Techniques and systems for routing and information collection for telephone calls are described. Upon initiation of a revenue generating call, a data management module creates a call interaction record, including a unique call identifier and information generated by an exchange originating the call. Call accounting information such as user identification and billing account information are collected from the user by presenting audible queries from the user and receiving voice responses. The voice responses are matched to stored information, which is stored in the call interaction record. If a voice response does not unambiguously identify the requested information, further queries may be presented to elicit more refined responses or request responses for recording and later playback. Routing information is then collected, again through audible queries and voice responses, and stored. Upon completion of the call, the call interaction record is closed and stored for later retrieval and analysis.
    Type: Grant
    Filed: February 7, 2003
    Date of Patent: July 24, 2007
    Assignee: Avaya Technology Corp.
    Inventors: Jeffrey Nicholas Adams, Sedelia Boudreaux, Christopher D. Cordom, June Snyder Fusco, Robert Eric Grundmann, Rodell Scott Sweet
  • Methods and apparatus for routing and accounting of revenue generating calls using natural language voice recognition
    Publication number: 20040156490
    Abstract: Techniques and systems for routing and information collection for telephone calls are described. Upon initiation of a revenue generating call, a data management module creates a call interaction record, including a unique call identifier and information generated by an exchange originating the call. Call accounting information such as user identification and billing account information are collected from the user by presenting audible queries from the user and receiving voice responses. The voice responses are matched to stored information, which is stored in the call interaction record. If a voice response does not unambiguously identify the requested information, further queries may be presented to elicit more refined responses or request responses for recording and later playback. Routing information is then collected, again through audible queries and voice responses, and stored. Upon completion of the call, the call interaction record is closed and stored for later retrieval and analysis.
    Type: Application
    Filed: February 7, 2003
    Publication date: August 12, 2004
    Applicant: Avaya Technology Corp.
    Inventors: Jeffrey Nicholas Adams, Sedelia Boudreaux, Christopher D. Cordom, June Snyder Fusco, Robert Eric Grundmann, Rodell Scott Sweet