Abstract: A thick-game client device includes all of the game data processing on-board while a thin-game client device includes only a small portion of game data processing such as to render visual displays while the majority of the game data processing is network based. A thick-voice client devices includes all of the voice processing on-board while a thin-voice client device includes only a small portion of the voice processing such as to generate acoustic parameter data discussed below while the remainder of the voice processing occurs at a voice services node. It will be appreciated that a client device may be thick with respect to both game processing and voice processing, may be thick with respect to one type of processing and thin with respect to the other, or may be thin with respect to both types of processing.

Abstract: A thick-game client device includes all of the game data processing on-board while a thin-game client device includes only a small portion of game data processing such as to render visual displays while the majority of the game data processing is network based. A thick-voice client devices includes all of the voice processing on-board while a thin-voice client device includes only a small portion of the voice processing such as to generate acoustic parameter data discussed below while the remainder of the voice processing occurs at a voice services node. It will be appreciated that a client device may be thick with respect to both game processing and voice processing, may be thick with respect to one type of processing and thin with respect to the other, or may be thin with respect to both types of processing.

Abstract: Methods and systems establish games with automation using verbal communication for exchanges between the automated game and the one or more game players. Game information data is converted into verbal information that is provided to the individual. The individual provides verbal instruction which is received and converted into the instruction data. The instruction data is applied to the current game to update the current game status. Information data for the current game status is converted to verbal information for the current game status which is provided to the individual. The game may be implemented on a local device of the individual or may be network-based and accessed remotely by the individual through verbal communication over a voice connection. The voice connection may be of various forms such as a conventional voiced call to a voice services node of a telephone network or a voice-over IP voiced call on a data network.

Abstract: Techniques for routing a telephone call are provided. A call interface device of an interactive voice response system is configured to receive the telephone call from a caller. A level one agent processing module routes the telephone all to a level one agent for an agent interview of the caller when level three and level two agents are not available. A level two agent processing module handles the telephone call when the level three agent is not available. A level three agent processing module facilitates the handling of the telephone call when the level three agent is available.

Abstract: Techniques for routing a telephone call are provided. A call interface device of an interactive voice response system is configured to receive the telephone call from a caller. A level one agent processing module routes the telephone all to a level one agent for an agent interview of the caller when level three and level two agents are not available. A level two agent processing module handles the telephone call when the level three agent is not available. A level three agent processing module facilitates the handling of the telephone call when the level three agent is available.

Abstract: Exemplary embodiments relate to methods, systems, user devices and computer program products for providing human-assisted natural language call routing. Systems include a call interface device on an IVR system for receiving a telephone call from a caller. The system also includes a level one agent processing module for facilitating the handling of the telephone call when it is not directed by the IVR system after an initial interaction and a second interaction between the caller and the IVR system. The system further includes a level two agent processing module for facilitating the handling of the telephone call when it is not directed by the IVR system after the initial interaction and when a level two agent is available. In addition the system includes a level three agent processing module for facilitating the handling of the telephone call when a level three agent is available.

Abstract: A method and system for searching an information retrieval system for items of interest that are in proximity to geographical locations provided by the user. The information retrieval system can perform a search for specified types of businesses or items of interest that surround or are in close proximity to the user's present geographical location, or a geographical location that the user has pre-configured in a database. The system receives geographical location information concerning the user's position from the wireless network carrier, which tracks the location of the user's mobile communications device. When the user desires to store a geographical location and geographical name for a future search, the information is entered into the pre-configured database. When conducting an information search at a later time, the user can narrow a search request to a geographical area in the vicinity of the stored geographical location.

Abstract: Exemplary embodiments relate to methods, systems, user devices and computer program products for providing human-assisted natural language call routing. Systems include a call interface device on an IVR system for receiving a telephone call from a caller. The system also includes a level one agent processing module for facilitating the handling of the telephone call when it is not directed by the IVR system after an initial interaction and a second interaction between the caller and the IVR system. The system further includes a level two agent processing module for facilitating the handling of the telephone call when it is not directed by the IVR system after the initial interaction and when a level two agent is available. In addition the system includes a level three agent processing module for facilitating the handling of the telephone call when a level three agent is available.

Abstract: Exemplary embodiments relate to methods, systems, user devices and computer program products for providing human-assisted natural language call routing. Systems include a call interface device on an IVR system for receiving a telephone call from a caller. The system also includes a level one agent processing module for facilitating the handling of the telephone call when it is not directed by the IVR system after an initial interaction and a second interaction between the caller and the IVR system. The system further includes a level two agent processing module for facilitating the handling of the telephone call when it is not directed by the IVR system after the initial interaction and when a level two agent is available. In addition the system includes a level three agent processing module for facilitating the handling of the telephone call when a level three agent is available.

Abstract: Systems and methods for checking broadband network components are provided in which an automated interactive system permits a field technician to check various conditions of a communication line or other broadband network components without the assistance of a support technician. While options to request assistance from a support technician are provided, the automated interactive system permits the field technician to perform various functions on a communication line without additional assistance, especially for routine tasks. The automated interactive system, therefore, removes efficiencies that may be associated with conventional approaches for checking broadband network components.

Abstract: Methods and systems for audio file insertion in spoken dialog code for use in interactive voice services are provided. The method includes identifying an audio tag in spoken dialog code of an interactive voice system, extracting data associated with the audio tag, generating a database query based on the extracted data, and retrieving at least one audio filename associated with an audio file to be played to a user in the interactive voice system, and replacing the extracted data with the audio filename in the spoken dialog code if the audio file associated with the audio filename matches at least a portion of the extracted data. The system includes a processor and modules for performing the steps of the method.

Abstract: Methods and systems for automating the assembly or creation of audio files for providing to listeners or for use in voice interactive services are provided. A voice application script is prepared and text associated with a desired audio file statement is inserted in the voice application in place of an audio file name. A recording manager software program passes the voice application script to an Extensible Markup Language (XML) parser that locates audio file tags in the voice application script. The XML parser extracts voice properties, if any, for each found audio tag, such as age and gender properties. The XML parser extracts the text string, and the recording manager software module passes the text string and associated properties in a database query to an audio file recording library database for locating an audio file matching the text string and properties.

Abstract: A method and system for searching an information retrieval system for items of interest that are in proximity to geographical locations provided by the user. The information retrieval system can perform a search for specified types of businesses or items of interest that surround or are in close proximity to the user's present geographical location, or a geographical location that the user has pre-configured in a database. The system receives geographical location information concerning the user's position from the wireless network carrier, which tracks the location of the user's mobile communications device. When the user desires to store a geographical location and geographical name for a future search, the information is entered into the pre-configured database. When conducting an information search at a later time, the user can narrow a search request to a geographical area in the vicinity of the stored geographical location.

Abstract: Systems and methods for checking broadband network components are provided in which an automated interactive system permits a field technician to check various conditions of a communication line or other broadband network components without the assistance of a support technician. While options to request assistance from a support technician are provided, the automated interactive system permits the field technician to perform various functions on a communication line without additional assistance, especially for routine tasks. The automated interactive system, therefore, removes efficiencies that may be associated with conventional approaches for checking broadband network components.

Abstract: An information retrieval system is described that dynamically prioritizes search request results prior to output to a user. When a database search yields multiple hits, the results are first categorized into a series of groups. Categories are determined from any number of different factors, such as geographical locations of the search results, amenities, hours of operation, etc. For each category, the search results can be parsed into groups within the category. The results are first reported to the user in general terms, as a number of search results in each of the groups. The user is prompted to select the group that is of most interest, and the portion of the individual search results that are within the selected group are reported.

Abstract: A method and system for searching an information retrieval system for items of interest that are in proximity to geographical locations provided by the user. The information retrieval system can perform a search for specified types of businesses or items of interest that surround or are in close proximity to the user's present geographical location, or a geographical location that the user has pre-configured in a database. The system receives geographical location information concerning the user's position from the wireless network carrier, which tracks the location of the user's mobile communications device. When the user desires to store a geographical location and geographical name for a future search, the information is entered into the pre-configured database. When conducting an information search at a later time, the user can narrow a search request to a geographical area in the vicinity of the stored geographical location.

Abstract: Methods and systems establish games with automation using verbal communication for exchanges between the automated game and the one or more game players. Game information data is converted into verbal information that is provided to the individual. The individual provides verbal instruction which is received and converted into the instruction data. The instruction data is applied to the current game to update the current game status. Information data for the current game status is converted to verbal information for the current game status which is provided to the individual. The game may be implemented on a local device of the individual or may be network-based and accessed remotely by the individual through verbal communication over a voice connection. The voice connection may be of various forms such as a conventional voiced call to a voice services node of a telephone network or a voice-over IP voiced call on a data network.

Abstract: Methods and systems establish games with automation using verbal communication for exchanges between the automated game and the one or more game players. Game information data is converted into verbal information that is provided to the individual. The individual provides verbal instruction which is received and converted into the instruction data. The instruction data is applied to the current game to update the current game status. Information data for the current game status is converted to verbal information for the current game status which is provided to the individual. The game may be implemented on a local device of the individual or may be network-based and accessed remotely by the individual through verbal communication over a voice connection. The voice connection may be of various forms such as a conventional voiced call to a voice services node of a telephone network or a voice-over IP voiced call on a data network.

Abstract: Exemplary embodiments relate to methods, systems, user devices and computer program products for providing human-assisted natural language call routing. Systems include a call interface device on an IVR system for receiving a telephone call from a caller. The system also includes a level one agent processing module for facilitating the handling of the telephone call when it is not directed by the IVR system after an initial interaction and a second interaction between the caller and the IVR system. The system further includes a level two agent processing module for facilitating the handling of the telephone call when it is not directed by the IVR system after the initial interaction and when a level two agent is available. In addition the system includes a level three agent processing module for facilitating the handling of the telephone call when a level three agent is available.

Abstract: Methods, computer program products, and systems that tailor communication of an interactive speech and multimodal services system are provided. An automated application provides intelligence that customizes speech and/or multimodal services for a user. A method involves utilizing designated communication characteristics to interact with a user of the interactive speech and/or multimodal services system. The interaction may take place via a synthesis device and/or a visual interface. Designated communication characteristics may include a tempo, a dialect, an animation, content and an accent of prompts, filler, and/or information provided by the speech and multimodal system. The method further involves monitoring communication characteristics of the user, altering the designated communication characteristics to match and/or accommodate the communication characteristics of the user, and providing information to the user utilizing the altered characteristics of the communication.