Abstract: A distributed ledger is maintained in accordance with an enterprise. The distributed ledger includes a plurality of nodes such that one or more entities internal to the enterprise and one or more entities external to the enterprise each have access to at least one of the plurality of nodes. Electronic agreements (for example, product/service licenses) between at least a portion of the one or more entities internal to the enterprise and at least a portion of the one or more entities external to the enterprise are managed in association with the distributed ledger. Management includes generating and recording transactions associated with the electronic agreements on the distributed ledger to enable the one or more entities internal to the enterprise and the one or more entities external to the enterprise permissioned access to one or more of the recorded transactions.

Abstract: An apparatus in one embodiment comprises a processing platform that includes a plurality of processing devices each comprising a processor coupled to a memory. The processing platform is configured to implement at least a portion of one or more cloud-based systems. The processing platform further comprises an artifact details analysis module configured to determine one or more enterprise resource attributes required for resolving a request artifact, an enterprise resource identification module configured to identify one or more available enterprise resources associated with the one or more resource attributes required for resolving the request artifact, and an artifact-resource matching module configured to determine one of the identified available enterprise resources to assign to the request artifact based on one or more usage parameters attributed to the identified available resources and route the request artifact to the determined available enterprise resource.

Abstract: An apparatus in one embodiment comprises a processing platform that includes a plurality of processing devices each comprising a processor coupled to a memory. The processing platform is configured to implement at least a portion of at least a first cloud-based system. The platform further comprises an artifact priority attribute module configured to define artifact priority attributes based on historical artifact data and user input, and to define value categories for the artifact priority attributes. The platform also comprises a real-time weight adjustment software agent configured to assign adjustable weights to the artifact priority attributes and value categories. Additionally, the platform further comprises a priority routing module configured to calculate priority scores for pending artifacts as a function of all weights assigned to the artifact priority attributes and value categories, and to route the pending artifacts to resources in a ranked order of priority based on the priority scores.