Abstract: An approach for facilitating access of postal services of an account by another account is disclosed. In some implementations, a request to authorize access for a first account to one or more postal services of a second account may be received. Responsive to authorization from the second account, the access to the one or more postal services of the second account may be enabled for the first account. A request initiated via the first account to execute a postal transaction associated with the one or more postal services of the second account may be received. Execution of the postal transaction may be initiated. Storage of a record related to the postal transaction in association with the second account may be initiated.

Abstract: An approach for facilitating sharing of postal services is disclosed. In some implementations, a request to authorize access for a first account to one or more postal services of a second account may be received. The authorization request may include a first identifier associated with the first account and a second identifier associated with the second account. A message may be generated based on the first identifier, the second identifier, and/or other information. The generated message may be provided to a cryptographic platform. An integrity code associated with the first account and the second account may be received from the cryptographic platform in response to providing the generated message. The integrity code may be configured to enable the first account to access the one or more postal services of the second account.

Abstract: A call center application program allows a call center administrator to access, view, and edit data across multiple applications used by multiple customer interaction systems of the call center. The application program is adapted to retrieve data from a plurality of different applications and systems, consolidate redundant data, and display the data to a user, enabling a single unified view of resources across call center applications. Changes can be made to the data application program, which in turn propagates the changes to the individual call center applications, eliminating the need for the user to manually change the data in each individual application.

Abstract: A method and apparatus are provided for provisioning call handling resources in a contact handling system. The method includes the steps of identifying a call handling resource within a first contact center, copying call handling data associated with the identified contact handling resource and writing the call handling data into a contact handling structure of a second contact center.

Abstract: A method and apparatus are provided for accessing a server of a computer system. The method includes the steps of providing a startup CONFIG file or database table for use during initialization of the server and a predetermined user identifier within the startup CONFIG file or database table. The method further includes the steps of a user requesting access to the server, the user providing the predetermined user identifier and the server logging the user into the server under the predetermined user identifier without requiring a password.

Abstract: A method and apparatus are provided for exchanging configuration information within a call center system between a central server and a plurality of dissimilar contact centers. The method includes the steps of the central server monitoring an contact center of the plurality of dissimilar contact centers for a configuration change message and converting the configuration change between a format of the central server and a format of a subscribing contact center of the plurality of contact centers, where the subscribing contact center is different than the monitored contact center.

Abstract: Method and system for administering multiple target systems automatic contact distribution (ACD) systems, where corresponding object types in the various target systems may have different schema. A user of the administering system works in a single schema, and translators permit communication between the administering system and the various target systems.

Abstract: A method and apparatus are provided for exchanging configuration information within a call center system between a central server and a plurality of dissimilar contact centers. The method includes the steps of the central server monitoring an contact center of the plurality of dissimilar contact centers for a configuration change message and converting the configuration change between a format of the central server and a format of a subscribing contact center of the plurality of contact centers, where the subscribing contact center is different than the monitored contact center.

Abstract: A method and apparatus are provided for signing a user into a computer network associated with an automatic contact distribution system. The method includes the steps of providing a sign-on list that identifies a plurality of subsystems of the computer network of the automatic contact distribution system that the user had previously signed onto, detecting the user signing into the system, retrieving the sign-on list and automatically signing the user into each of the plurality of subsystems identified by the list.

Abstract: A method and apparatus for providing resource access to a user within a computer network of the automatic contact distribution system. The method includes the steps of providing a permission set that defines a limited set of features within the computer network that the user can access, the user signing into the computer network of the automatic call distribution system, the system retrieving the permission set for the user and the system providing the user with limited access to the computer system based upon the permission set.

Abstract: A call center application program allows a call center administrator to access, view, and edit data across multiple applications used by multiple customer interaction systems of the call center. The application program is adapted to retrieve data from a plurality of different applications and systems, consolidate redundant data, and display the data to a user, enabling a single unified view of resources across call center applications. Changes can be made to the data application program, which in turn propagates the changes to the individual call center applications, eliminating the need for the user to manually change the data in each individual application.

Abstract: A method and apparatus are provided for accessing a server of a computer system. The method includes the steps of providing a startup CONFIG file or database table for use during initialization of the server and a predetermined user identifier within the startup CONFIG file or database table. The method further includes the steps of a user requesting access to the server, the user providing the predetermined user identifier and the server logging the user into the server under the predetermined user identifier without requiring a password.

Abstract: A method and apparatus are provided for provisioning call handling resources in a contact handling system. The method includes the steps of identifying a call handling resource within a first contact center, copying call handling data associated with the identified contact handling resource and writing the call handling data into a contact handling structure of a second contact center.

Abstract: Method and system for administering multiple target systems automatic contact distribution (ACD) systems, where corresponding object types in the various target systems may have different schema. A user of the administering system works in a single schema, and translators permit communication between the administering system and the various target systems.