Abstract: A system includes a contact center to provide an interaction between a customer and an agent workstation of the contact center. A contact center network connects a call from a mobile device to an interactive voice response application. A mobile engagement platform collect authentication information from the mobile device to authenticate a customer using the mobile device. A short message service platform sends a link to connect the mobile device to a mobile application. The mobile engagement server authenticates the customer of the mobile device for the mobile application based on the collected authentication information.

Abstract: A system includes a contact center to provide an interaction between a customer and an agent workstation of the contact center. A contact center network connects a call from a mobile device to an interactive voice response application. A mobile engagement platform collect authentication information from the mobile device to authenticate a customer using the mobile device. A short message service platform sends a link to connect the mobile device to a mobile application. The mobile engagement server authenticates the customer of the mobile device for the mobile application based on the collected authentication information.

Abstract: The present disclosure generally relates to a retractor device for retracting soft tissue to provide access to a surgical site. The retractor device includes a plurality of arms coupled to a frame and operatively coupled to a ring disposed at least partially within the frame. Related methods of using the retractor device are also described.

Abstract: A method for providing continuity over a series of transactions is provided, comprising the steps of (a) creating a Portable Continuity Object (PCO) as a defined digital package by an instance of PCO software executing on a computerized appliance also capable of communication transaction; (b) providing identity of a person, an address of a communication device and a continuity context in the PCO; (c) sharing the PCO in related transactions, with the PCO updated with information concerning individual transactions by digital equipment enhanced with an instance of PCO software; and (d) providing context continuity in succeeding transactions by accessing the PCO by one or both parties to a transaction.

Abstract: Disclosed are systems, methods and computer program products for using prior frame data for OCR processing of frames in video sources to detect natural language text therein. An example includes receiving a frame from a video source and retrieving prior frame data associated with the video source. The OCR-processing includes using prior frame data to detect blobs similar to blobs described in the prior frame data; using detected similar blobs to detect in the frame character candidates similar to character candidates described in the prior frame data; using detected similar character candidates to detect in the frame text candidates similar to text candidates described in the prior frame data; and using detected similar text candidates to detect in the frame text strings similar to text strings described in the prior frame data.

Abstract: A system and a method are disclosed for encoding and decoding a video frame using spatial prediction. The video frame is separated into a plurality of image blocks, and a plurality of spatial predictors is created for an image block using methods well-known in the art. The set of predictors is reduced to a set containing fewer spatial predictors before continuing the coding process for the block. The reduction of spatial predictors involves comparing a plurality of spatial predictors and grouping or processing a subset of the spatial predictors to a set of representative spatial predictors. Because the number of spatial predictors is reduced, fewer bits may be used in a bit stream to identify a chosen spatial predictor, thus improving the efficiency of the coding process.

Abstract: A method for providing continuity over a series of transactions is provided, comprising the steps of (a) creating a Portable Continuity Object (PCO) as a defined digital package by an instance of PCO software executing on a computerized appliance also capable of communication transaction; (b) providing identity of a person, an address of a communication device and a continuity context in the PCO; (c) sharing the PCO in related transactions, with the PCO updated with information concerning individual transactions by digital equipment enhanced with an instance of PCO software; and (d) providing context continuity in succeeding transactions by accessing the PCO by one or both parties to a transaction.

Abstract: The present disclosure generally relates to a retractor device for retracting soft tissue to provide access to a surgical site. The retractor device includes a plurality of blades movable from a first, substantially closed position to a second, substantially open position. Related methods of using the retractor device are also described.

Abstract: A multimedia router has code executable on the router from storage on a machine readable medium coupled to the router, the code providing routing functions, and a routing point identified in the router code for establishing at least one non-voice communications session between two or more communications appliances enabled for non-voice communications. During a voice call established between a calling party and one of the two or more communications appliances, the routing point is invoked from the called communications appliance by issuance of a non-voice routing request to establish at least one non-voice communications session between the called communications appliance and another of the two or more communications appliances.

Abstract: A system is provided for routing transactions to individual ones of a group of agents, comprising, a queue wherein transactions to be routed are placed, a transmission facility sending invitations to interact with a transaction from the queue to agents, and a router routing transactions from the queue to individual agents who accept the invitation.

Abstract: A trust network has at least one transmission medium supporting transmission of data, wherein data transmitted is in at least some instances transmitted in discrete portions, two or more nodes terminating discrete legs in the transmission medium, and trust software executing from a machine-readable medium by a processor on one or more of the two or more nodes. The one or more nodes executing trust software apply trust logic to transmission of the discrete data portions.

Abstract: Systems and methods for detecting near-duplicate images using triples of adjacent ranked features (TARFs). An example method may include: identifying a plurality of TARFs associated with a query image, wherein each TARF comprises a blob feature point and two corner feature points; identifying, using an index of a corpus of images, an at least one candidate image having at least one TARF matching a TARF of the plurality of TARFs associated with the query image; and responsive to evaluating a filtering condition, identifying the candidate image as a near-duplicate of the query image.

Abstract: A system includes a contact center to provide an interaction between a customer and an agent workstation of the contact center. A contact center network connects a call from a mobile device to an interactive voice response application. A mobile engagement platform collect authentication information from the mobile device to authenticate a customer using the mobile device. A short message service platform sends a link to connect the mobile device to a mobile application. The mobile engagement server authenticates the customer of the mobile device for the mobile application based on the collected authentication information.

Abstract: A method for providing inbound call reservations to a communication center has steps for monitoring service access points into the communication center by reservation software executing from a machine-readable medium, evaluating communicators and potential communicators, and issuing invitations for reserved communication sessions to qualified communicators and potential communicators, the reserved times coordinated according to data pertaining to predicted communication load and resource availability statistics.

Abstract: A trust network has at least one transmission medium supporting transmission of data, wherein data transmitted is in at least some instances transmitted in discrete portions, two or more nodes terminating discrete legs in the transmission medium, and trust software executing from a machine-readable medium by a processor on one or more of the two or more nodes. The one or more nodes executing trust software apply trust logic to transmission of the discrete data portions.

Abstract: In one embodiment of the present invention, a content delivery network (CDN) monitoring system manages a CDN. The CDN monitoring system includes finite state machines (FSMs), and the current states of the FSMs reflect characteristics and/or behaviors associated with the CDN. In operation, the CDN monitoring system computes actions based on current states and/or metrics associated with the CDN. The actions may cause one or more of the FSMs execute state transitions. As part of a state transition, the current state of the FSM changes and an event is generated. The event triggers an event handler that may perform any type of management operations, such as generating performance reports and rerouting client requests. Notably, because each current state may be an aggregation of other current states, the CDN monitoring system may be configured to compute current states that accurately represent complex interactions between components within the CDN.

Abstract: A multimedia router has code executable on the router from storage on a machine readable medium coupled to the router, the code providing routing functions, and a routing point identified in the router code for establishing at least one non-voice communications session between two or more communications appliances enabled for non-voice communications. During a voice call established between a calling party and one of the two or more communications appliances, the routing point is invoked from the called communications appliance by issuance of a non-voice routing request to establish at least one non-voice communications session between the called communications appliance and another of the two or more communications appliances.

Abstract: A modular head-to-head cross connector or construct extension system comprising a fastener element driven into a bone in a first orientation, a first U-shaped body operable to receive the fastener element and operable to receive a first rod in a first rod receiving channel, and a first compression element driven adjacent to and against the first rod in the first rod receiving channel, thereby engaging the first rod against the fastener element in a second orientation independent of the first orientation of the fastener element. The system further comprises a second U-shaped body operable to receive first compression element and operable to receive a second rod in a second rod receiving channel, and a second compression element driven adjacent to and against the second rod in the second rod receiving channel, thereby engaging the second rod against the first compression element in a third orientation independent of the second orientation.

Abstract: Disclosed are systems, methods and computer program products for using prior frame data for OCR processing of frames in video sources to detect natural language text therein. An example includes receiving a frame from a video source and retrieving prior frame data associated with the video source. The OCR-processing includes using prior frame data to detect blobs similar to blobs described in the prior frame data; using detected similar blobs to detect in the frame character candidates similar to character candidates described in the prior frame data; using detected similar character candidates to detect in the frame text candidates similar to text candidates described in the prior frame data; and using detected similar text candidates to detect in the frame text strings similar to text strings described in the prior frame data.

Abstract: A system has a router connected to one or more channels, a server connected to the network having a processor coupled to at least one data repository and software executing on the processor, and one or more templates, each template dedicated to a particular objective and comprising one or more representations of data related to the objective of the template, and required to accomplish the objective. Upon receipt of a transaction from a sender, the router routes the transaction to the server, which determines an objective for the transaction, selects the template dedicated to the determined objective, compares input from the transaction against the one or more representations of data, matches input data to the data representations, determines when and if all data representations are satisfied, and stores in the data repository the matched input data associated with the data representations and with the sender.