Abstract: The present invention relates to a presence availability discovery device comprising a series of computing devices, coupled via a network connector, to match connected worker(s) to a multimodal dialog initiated by an end user, comprising: a dialog identifier device, a context identifier device, a relevance classifier device, a connected worker identifier device, a connected worker router, a memory, and a controller. As a novel aspect, the connected worker identifier device parses a relevance discovery report created by the relevance classifier device to create a list of connected workers most responsive to the multimodal dialog and the end user, by correlating weighted intents against a list of connected workers, whereby the list of the one or more connected workers further comprises each of the one or more connected workers listed having an associated identifier, at least one availability marker, at least one skill, and at least one skill ranking.

Abstract: The present invention relates to a software defined networking in a wide area network (SD-WAN) device, comprising a network monitor which observes and gathers network parameters reflecting network conditions and stores them to a database; a metrics collector which receives and gathers node parameters reflecting node status stores them to the database, a traffic manager which performs a traffic evaluation on the network parameters or node parameters to identify if a network traffic level is within a performance range, and a policy engine which performs a mitigation evaluation on the analysis done by the traffic manager to determine if a mitigation strategy must be initiated. If a mitigation strategy must be initiated, the policy engine determines a target node to receive the mitigation strategy and translates the mitigation strategy into a format understandable to the target node and pushes a mitigation command containing the mitigation strategy to the target node.

Abstract: The present invention relates to a software defined networking in a wide area network (SD-WAN) device, comprising a network monitor which observes and gathers network parameters reflecting network conditions and stores them to a database; a metrics collector which receives and gathers node parameters reflecting node status stores them to the database, a traffic manager which performs a traffic evaluation on the network parameters or node parameters to identify if a network traffic level is within a performance range, and a policy engine which performs a mitigation evaluation on the analysis done by the traffic manager to determine if a mitigation strategy must be initiated. If a mitigation strategy must be initiated, the policy engine determines a target node to receive the mitigation strategy and translates the mitigation strategy into a format understandable to the target node and pushes a mitigation command containing the mitigation strategy to the target node.

Abstract: The present invention comprises devices, systems, and methods of a novel communications enablement platform (CEP), comprising a communication services module including a first series of communication nodes further comprising microservices, application programming interfaces, metadata discoverers, databases, and gateways. The CEP furthering comprises an integration module, including a second series of communication nodes further comprising application components, patterns, and gateways. The communication services module and the integration module can be operatively coupled via the gateways. The CEP also includes an operatively coupled user interface, where a design user composes integration flows by manipulating the patterns through combination with the microservices, the application programming interfaces, and the application components.

Abstract: The present invention is directed towards a communication connection representor comprising a network monitor for interpreting a communication session notification initiated within a network, the communication session comprising an Internet protocol (IP) address of an initiating device, routing information, and a session type. The representor also comprises an activity detail collector for collecting and storing activity detail in a database, the activity detail comprising at least the IP address of the initiating device, an IP address of the destination device, the session type, a session duration, and a time stamp. The representor further comprises an evaluator for assessing the collected activity detail, using a set of weighted values. The representor further comprises a constructor for aggregating the assessed activity detail into a representation comprising a connection graph.