Abstract: Disclosed herein are systems and method for detecting unauthorized access to computing resources for cryptomining. In one exemplary aspect, a method may detect that at least one process has been launched on a computer system. In response to the detecting, the method may collect data related to the launch of the at least one process. The method may compare the collected data with behavioral rules specifying compliant behavior on the computer system. The method may identify suspicious behavior associated with the at least one process in response to determining that the collected data does not meet the behavioral rules. The method may generate an alert indicative of the suspicious behavior. In response to identifying the suspicious behavior, the method may obtain telemetry data of the computer system, and may update the behavioral rules based on the telemetry data to improve accuracy of identifying further suspicious behavior.

Abstract: In a method for managing a communication system, the method includes: identifying, by a processor, initiation of a chat communication session with a user device operated by a user; establishing, by the processor, a connection to the chat communication session by an automated chat resource; routing, by the processor, the chat communication session to a first agent device operated by a first agent; detecting, by the processor, a disconnection of the user device from the chat communication session; maintaining, by the processor, the connection to the chat communication session by the automated chat resource during a timeout period after the disconnection of the user device is detected; detecting, by the processor, the user device reconnecting to the chat communication session; and routing, by the processor, the chat communication session to a contact center resource.

Abstract: Disclosed herein are systems and method for detecting unauthorized access to computing resources for cryptomining. In one exemplary aspect, a method may detect that at least one process has been launched on a computer system. In response to the detecting, the method may collect data related to the launch of the at least one process. The method may compare the collected data with behavioral rules specifying compliant behavior on the computer system. The method may identify suspicious behavior associated with the at least one process in response to determining that the collected data does not meet the behavioral rules. The method may generate an alert indicative of the suspicious behavior. In response to identifying the suspicious behavior, the method may obtain telemetry data of the computer system, and may update the behavioral rules based on the telemetry data to improve accuracy of identifying further suspicious behavior.

Abstract: In a method for managing a communication system, the method includes: identifying, by a processor, initiation of a chat communication session with a user device operated by a user; establishing, by the processor, a connection to the chat communication session by an automated chat resource; routing, by the processor, the chat communication session to a first agent device operated by a first agent; detecting, by the processor, a disconnection of the user device from the chat communication session; maintaining, by the processor, the connection to the chat communication session by the automated chat resource during a timeout period after the disconnection of the user device is detected; detecting, by the processor, the user device reconnecting to the chat communication session; and routing, by the processor, the chat communication session to a contact center resource.

Abstract: Disclosed are systems and techniques that communicate data from a smart card to a smart card reader component and a computer device for an online application, transaction, or service. A smart card reader component converts data from the smart card to audio data and communicates the audio data to the computer. The smart card reader component is a portable component that communicates account data, personal identification data, digital signature data and authentication data to an online application via a network.

Abstract: Encryption method and system for iteratively, structurally converting a binary sequence into an encrypted final image. A selected transformation algorithm and an alphabet formed from the binary sequence to be converted is applied to an image of the sequence, and a resulting image is coded with an external key. Additional embodiments code portions of the image with extracted, and optionally scrambled, internal identifiers derived stochastically from the image being converted.