Abstract: A web crawler for downloading and analyzing the contents of a merchant's website. The web crawler may analyze the products advertised and determine whether a service plan is properly associated. The crawler may also analyze the placement of the service plans on the website, and store the information in a database. A dynamic mapper is also provided which can determine what service plan should be associated with a particular product. The dynamic mapper may also suggest what type of control to use for a particular customer. A webserver containing software for updating a webpage is also disclosed. A process for updating a webpage is also disclosed.

Abstract: A computer-implementable method for selection and delivery of a customized consumer offer or engagement dialog by a live customer service representative (CSR) in communication with said consumer comprises upon a first communication from the consumer to the CSR, enabling the CSR to acquire from a first computer system at least one identifying feature of said consumer; using the at least one identifying feature to generate automatically, without CSR involvement, a search of the internet, via a second computer system, to acquire at least one current, real time internet content cue relating to said consumer, said real time internet content cue being collected while the CSR maintains engagement with the consumer; processing, via the second computer system, the at least one identifying feature and the at least one current, real time internet content cue to generate a consumer profile for said consumer; analyzing the consumer profile to create customized consumer offer or engagement dialog; and prompting the CSR to

Abstract: A web crawler for downloading and analyzing the contents of a merchant's website. The web crawler may analyze the products advertised and determine whether a service plans is properly associated. The crawler may also analyze the placement of the service plan on the website, and store the information in a database. A dynamic mapper is also provided which can determine what service plan should be associated with a particular product. The dynamic mapper may also suggest what type of control to use for a particular customer. A webserver containing software for updating a webpage is also disclosed. A process for updating a webpage is also disclosed.

Abstract: A web crawler for downloading and analyzing the contents of a merchant's website. The web crawler may analyze the products advertised and determine whether a service plan is properly associated. The crawler may also analyze the placement of the service plans on the website, and store the information in a database. A dynamic mapper is also provided which can determine what service plan should be associated with a particular product. The dynamic mapper may also suggest what type of control to use for a particular customer. A webserver containing software for updating a webpage is also disclosed. A process for updating a webpage is also disclosed.