Patents by Inventor SERGIO GONZALES

SERGIO GONZALES has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Classifying communications with human-based interactive questions
    Patent number: 9614959
    Abstract: A method may include receiving a communication that is sent from a source over a network to a user. The method may also include categorizing the communication request. The categorization may include sending a first question communication that includes a first human-based interactive question over the network to the source. The categorization may also include receiving an answer communication over the network from the source and determining whether the answer communication correctly answers the first question communication. In response to determining that the answer communication correctly answers the first question communication, a second question communication that includes a second human-based interactive question may be sent over the network to the source instead of performing a first task with the received communication.
    Type: Grant
    Filed: November 26, 2014
    Date of Patent: April 4, 2017
    Assignee: EBAY INC.
    Inventor: Sergio Gonzales
  • CLASSIFYING COMMUNICATIONS WITH HUMAN-BASED INTERACTIVE QUESTIONS
    Publication number: 20160150082
    Abstract: A method may include receiving a communication that is sent from a source over a network to a user. The method may also include categorizing the communication request. The categorization may include sending a first question communication that includes a first human-based interactive question over the network to the source. The categorization may also include receiving an answer communication over the network from the source and determining whether the answer communication correctly answers the first question communication. In response to determining that the answer communication correctly answers the first question communication, a second question communication that includes a second human-based interactive question may be sent over the network to the source instead of performing a first task with the received communication.
    Type: Application
    Filed: November 26, 2014
    Publication date: May 26, 2016
    Inventor: SERGIO GONZALES