Patents by Inventor Seshasayee Bellamkonda
Seshasayee Bellamkonda has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 9852424Abstract: One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.Type: GrantFiled: August 14, 2015Date of Patent: December 26, 2017Assignee: III Holdings 1, LLCInventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson
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Publication number: 20160042349Abstract: One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.Type: ApplicationFiled: August 14, 2015Publication date: February 11, 2016Inventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson
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Patent number: 9111407Abstract: One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.Type: GrantFiled: September 7, 2011Date of Patent: August 18, 2015Assignee: III Holdings 1, LLCInventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Levya, Cynthia Hanson
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Patent number: 8812318Abstract: One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.Type: GrantFiled: February 6, 2012Date of Patent: August 19, 2014Assignee: III Holdings 1, LLCInventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson
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Publication number: 20120134478Abstract: One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customers and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.Type: ApplicationFiled: February 6, 2012Publication date: May 31, 2012Applicant: American Express Travel Related Services Company, Inc.Inventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson
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Publication number: 20110320200Abstract: One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.Type: ApplicationFiled: September 7, 2011Publication date: December 29, 2011Applicant: American Express Travel Related Services Company, Inc.Inventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson
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Patent number: 8036892Abstract: One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.Type: GrantFiled: July 8, 2010Date of Patent: October 11, 2011Assignee: American Express Travel Related Services Company, Inc.Inventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson
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Publication number: 20100278317Abstract: One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.Type: ApplicationFiled: July 8, 2010Publication date: November 4, 2010Applicant: American Express Travel Related Services Company, Inc.Inventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson
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Patent number: 7778832Abstract: One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.Type: GrantFiled: September 26, 2007Date of Patent: August 17, 2010Assignee: American Express Travel Related Services Company, Inc.Inventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson
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Publication number: 20080010066Abstract: One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.Type: ApplicationFiled: September 26, 2007Publication date: January 10, 2008Applicant: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.Inventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson
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Patent number: 7299177Abstract: One-to-many comparisons of callers'voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.Type: GrantFiled: May 30, 2003Date of Patent: November 20, 2007Assignee: American Express Travel Related Services Company, Inc.Inventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson
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Publication number: 20040240631Abstract: One-to-many comparisons of callers'voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.Type: ApplicationFiled: May 30, 2003Publication date: December 2, 2004Inventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson