Abstract: During a communication session, a virtual assistant prompts a user for information pertaining to one or more products, and identifies relevant products based on data collected from the user. These one or more products are presented to the user, and a level of intent or urgency of the user to purchase the one or more products is determined based on determining a plurality of tone scores corresponding to a plurality of tone types for each of the words, phrases, or sentences of the language input received from the user via a user interface. The virtual assistant determines whether or not to transfer the user to the identified live producer based on application of transfer criteria to the evaluated level of intent or urgency of the user.

Abstract: A dynamic conversation interface system includes a plurality of instances of a large language model (LLM) engine, each instance being configured according to a respective set of system directives. An agent manager engine instantiates and configures the instances of the LLM engine such that a first LLM engine instance is configured according to a first set of system directives, and a second LLM engine instance is configured according to a second set of system directives that is different from the first set. The first LLM engine instance has a different functional specialization from the second LLM engine instance, and the two instances engage in a same conversation session with a user to perform different specializations within that conversation session.

Abstract: During a communication session, a virtual assistant prompts a user for information pertaining to one or more products, and identifies relevant products based on data collected from the user. These one or more products are presented to the user, and a level of intent or urgency of the user to purchase the one or more products is determined based on determining a plurality of tone scores corresponding to a plurality of tone types for each of the words, phrases, or sentences of the language input received from the user via a user interface. A network of producers is scanned and a live producer offering the identified products is identified and presented to the user. The virtual assistant determines whether or not to transfer the user to the identified live producer based on application of transfer criteria to the evaluated level of intent or urgency of the user.

Abstract: Autonomous solution for connecting a user to a live agent. Language input is received from the user during a communication session. The input is interpreted using artificial intelligence, and language responses are generated based on user-specific parameters. The available human agents are scanned to find one that offers the relevant products or services. A transfer to that agent is initiated during the session. The interpretation of the language input includes determining a vector in multi-dimensional space that represent the sentiment and tone of the input. The generation of language responses includes providing prompts for information about products or services that might interest the user and determining their applicability based on predefined criteria. Additionally, the user-specific parameters are adjusted in response to the vector in multi-dimensional space.

Abstract: Enrollment of a user using an agent offering insurance products. Audio is received and interpreted with artificial intelligence, and audio responses are generated based on a set of user-specific parameters. Interpreting the audio includes determining at least one vector in multi-dimensional space representing sentiment and tone of the audio from the user interface. Generating the audio responses includes providing user prompting for information relating to underwriter requirements for one or more insurance, or benefits products and services for purchase, and determining eligibility of the user for the one or more products and services based on predefined underwriting requirements having been received from a source of underwriting requirements, and providing relevant one or more insurance, or benefits products and services to be presented via the user interface which are based on the eligibility. The user-specific parameters may be adjusted in response to the at least one vector in multi-dimensional space.

Abstract: Enrollment of a user using an agent offering insurance products. Audio is received and interpreted with artificial intelligence, and audio responses are generated based on a set of user-specific parameters. Interpreting the audio includes determining at least one vector in multi-dimensional space representing sentiment and tone of the audio from the user interface. Generating the audio responses includes providing user prompting for information relating to underwriter requirements for one or more insurance, or benefits products and services for purchase, and determining eligibility of the user for the one or more products and services based on predefined underwriting requirements having been received from a source of underwriting requirements, and providing relevant one or more insurance, or benefits products and services to be presented via the user interface which are based on the eligibility. The user-specific parameters may be adjusted in response to the at least one vector in multi-dimensional space.

Abstract: An anthropomorphic, artificial intelligence-based system and method to provide benefits products field underwriting and post-enrollment customer services through a cognitive virtual assistant. The system can contact to one or more third-party benefits provider systems to obtain coverage details, provider types and location details, and to modify member coverage types on behalf of the member. The system can contact third-party pharmacy systems to fill medical prescriptions. The system can contact third-party medical services for providing information directed to medical services.

Abstract: A performance internet marketing self-optimizing, anthropomorphic, artificial intelligence-based system and method to quote, compare and purchase products from a provider, including personal lines insurance, commercial lines insurance, property insurance and casualty insurance. The system and method collects information from an online advertising platform during the process and returns the collected information to the online advertising platform for improvement of the online advertising platform.

Abstract: An anthropomorphic, artificial intelligence-based system and method to provide benefits products field underwriting and post-enrollment customer services through a cognitive virtual assistant. The system can contact to one or more third-party benefits provider systems to obtain coverage details, provider types and location details, and to modify member coverage types on behalf of the member. The system can contact third-party pharmacy systems to fill medical prescriptions. The system can contact third-party medical services for providing information directed to medical services.

Abstract: An artificial intelligence-based multi-channel system and method to evaluate a buyer or consumer's intent to purchase benefits products. The system and method determine the buyer or consumer's needs, identifies and presents relevant benefits products based on eligibility to the buyer or consumer. The system and method can transfer the buyer or consumer to a producer to facilitate an enrollment process for the benefits products.

Abstract: An anthropomorphic, artificial intelligence-based system and method to quote, compare, and purchase personal lines and commercial lines property and casualty insurance or benefits products and services and quoting, comparing, purchasing, or transferring residential services using a cognitive virtual assistant. The system and method collects information from an online advertising platform during the process and returns the collected information to the online advertising platform for optimization of the online advertising platform.

Abstract: A performance internet marketing self-optimizing, anthropomorphic, artificial intelligence-based system and method to quote, compare and purchase benefits products from a benefits provider. The system and method collects information from an online advertising platform during the process and returns the collected information to the online advertising platform for optimization of the online advertising platform.

Abstract: An anthropomorphic, artificial intelligence-based system and method to provide benefits products field underwriting and post-enrollment customer services through a cognitive virtual assistant. The system can contact to one or more third-party benefits provider systems to obtain coverage details, provider types and location details, and to modify member coverage types on behalf of the member. The system can contact third-party pharmacy systems to fill medical prescriptions. The system can contact third-party medical services for providing information directed to medical services.

Abstract: An artificial intelligence-based multi-channel system and method to evaluate a buyer or consumer's intent to purchase benefits products. The system and method determine the buyer or consumer's needs, identifies and presents relevant benefits products based on eligibility to the buyer or consumer. The system and method can transfer the buyer or consumer to a producer to facilitate an enrollment process for the benefits products.

Abstract: A microfluidic Western blot method and system including a microfluidic western blot method for immunoassay of proteins, the method including introducing a sample including the proteins onto a chip; electrophoretically separating the proteins; binding the separated proteins to beads to form protein-attached beads, the beads being magnetic; flowing the protein-attached beads into a magnetic holding region; applying a magnetic field to the magnetic holding region to fix the protein-attached beads in place within the magnetic holding region; binding primary antibodies to target proteins on the protein-attached beads; binding secondary antibodies to the bound primary antibodies; and detecting the bound secondary antibodies.

Abstract: An anthropomorphic, artificial intelligence-based system and method to provide benefits products field underwriting and post-enrollment customer services through a cognitive virtual assistant. The system can contact to one or more third-party benefits provider systems to obtain coverage details, provider types and location details, and to modify member coverage types on behalf of the member. The system can contact third-party pharmacy systems to fill medical prescriptions. The system can contact third-party medical services for providing information directed to medical services.

Abstract: An anthropomorphic, artificial intelligence-based system and method to quote, compare, and purchase personal lines and commercial lines property and casualty insurance or benefits products and services and quoting, comparing, purchasing, or transferring residential services using a cognitive virtual assistant. The system and method collects information from an online advertising platform during the process and returns the collected information to the online advertising platform for optimization of the online advertising platform.

Abstract: An artificial intelligence-based multi-channel system and method to evaluate a buyer or consumer's intent to purchase benefits products. The system and method determine the buyer or consumer's needs, identifies and presents relevant benefits products based on eligibility to the buyer or consumer. The system and method can transfer the buyer or consumer to a producer to facilitate an enrollment process for the benefits products.

Abstract: A performance internet marketing self-optimizing, anthropomorphic, artificial intelligence-based system and method to quote, compare and purchase benefits products from a benefits provider. The system and method collects information from an online advertising platform during the process and returns the collected information to the online advertising platform for optimization of the online advertising platform.

Abstract: A microfluidic Western blot method and system including a microfluidic western blot method for immunoassay of proteins, the method including introducing a sample including the proteins onto a chip; electrophoretically separating the proteins; binding the separated proteins to beads to form protein-attached beads, the beads being magnetic; flowing the protein-attached beads into a magnetic holding region; applying a magnetic field to the magnetic holding region to fix the protein-attached beads in place within the magnetic holding region; binding primary antibodies to target proteins on the protein-attached beads; binding secondary antibodies to the bound primary antibodies; and detecting the bound secondary antibodies.