Abstract: A method and system for establishing bidirectional remote communication between a Remote Service Portal and a plurality of drives is described. The method and system use a bidirectional remote communication interface for bidirectional remote communication that comprises a network adaptor for installing a client server connected to the drives and configured for bi-directional secure data exchange and handling the drive related action and data for each drive, a CommGrid server configured as a communication server configured to communicate with the client server and the RSP, and a web socket based communication protocol for the bidirectional remote communication between the RSP, the client server and the CommGrid server that uses request and response packets for handling request actions and response actions respectively, comprising a plurality of blocks, and wherein the plurality of blocks comprise Data block, Digital Signature block, Device Key block and Action specification block.

Abstract: A method and system for establishing bidirectional remote communication between a Remote Service Portal and a plurality of drives is described. The method and system use a bidirectional remote communication interface for bidirectional remote communication that comprises a network adaptor for installing a client server connected to the drives and configured for bi-directional secure data exchange and handling the drive related action and data for each drive, a CommGrid server configured as a communication server configured to communicate with the client server and the RSP, and a web socket based communication protocol for the bidirectional remote communication between the RSP, the client server and the CommGrid server that uses request and response packets for handling request actions and response actions respectively, comprising a plurality of blocks, and wherein the plurality of blocks comprise Data block, Digital Signature block, Device Key block and Action specification block.