Abstract: The present disclosure relates generally to facilitating routing of communications. One example includes a communication server determining capacities associated with a terminal devices based on workloads for agents associated with the terminal devices. Historical acceptance data is accessed for past interaction invitations to user devices associated with one or more criteria. Current data is then used to determine available interactions and to facilitate interactions using interaction invitations based on the historical data and the current number of available interactions.

Abstract: The present disclosure relates generally to facilitating routing of communications. One example includes a communication server determining capacities associated with a terminal devices based on workloads for agents associated with the terminal devices. Historical acceptance data is accessed for past interaction invitations to user devices associated with one or more criteria. Current data is then used to determine available interactions and to facilitate interactions using interaction invitations based on the historical data and the current number of available interactions.

Abstract: The present disclosure relates generally to facilitating routing of communications. One example includes a communication server determining capacities associated with a terminal devices based on workloads for agents associated with the terminal devices. Historical acceptance data is accessed for past interaction invitations to user devices associated with one or more criteria. Current data is then used to determine available interactions and to facilitate interactions using interaction invitations based on the historical data and the current number of available interactions.

Abstract: The present disclosure relates generally to facilitating routing of communications. One example includes a communication server determining capacities associated with a terminal devices based on workloads for agents associated with the terminal devices. Historical acceptance data is accessed for past interaction invitations to user devices associated with one or more criteria. Current data is then used to determine available interactions and to facilitate interactions using interaction invitations based on the historical data and the current number of available interactions.

Abstract: A method for operating a voice-based interactive entertainment program, the method including: a) receiving a voice communication from at least one user; b) selecting output in accordance with a voice-based interactive entertainment program, programmed with a plurality of interacting autonomous virtual performers; c) presenting the output to the user; d) prompting the user for input at a plot point of the voice-based interactive entertainment program; e) receiving the input from the user; f) selecting output at least partly in accordance with the voice-based interactive entertainment program and the input; and g) presenting to the user the output selected in step f).

Abstract: A method for operating a telephone entertainment program, the method including a) receiving a voice communication from at least one caller, b) selecting audio output in accordance with an audio entertainment program, c) presenting the audio output to the caller, d) prompting the caller for input at a plot point of the audio entertainment program, e) receiving the input from the caller, f) selecting audio output at least partly in accordance with the audio entertainment program and the input, and g) presenting to the caller the audio output selected in step f).