Abstract: An apparatus includes a display and a processor. The processor receives a refund request, which includes a request for a refund of a price of an item charged to an account belonging to a person, and information identifying a shopping session of the person in a physical store. In response to receiving the refund request, the processor locates a video segment captured during the shopping session and stored in a database. The processor displays the video segment, which depicts a scenario indicating that the person did not select the item for purchase during the shopping session. The processor further receives information indicating that the person did not select the item for purchase during the shopping session. The information is based at least in part on the video segment. In response to receiving the information, the processor credits the account belonging to the person with the price of the item.

Abstract: An apparatus includes a processor. The processor receives an algorithmic shopping cart that includes a first set of items determined by an algorithm to have been selected by a person during a shopping session in a physical store, based on a set of inputs received from sensors located within the physical store. The processor also receives a virtual shopping cart that includes a second set of items. Video of the shopping session was captured by a set of cameras located in the physical store and depicts the person selecting the second set of items. The processor compares the algorithmic cart to the virtual cart and determines that a discrepancy exists between the algorithmic cart and the virtual cart. The processor determines a subset of the set of inputs associated with the discrepancy and attaches metadata explaining the discrepancy to the subset. The processor uses the subset to train the algorithm.

Abstract: A system includes a sensor, a weight sensor, and a tracking subsystem. The tracking subsystem receives an image feed of top-view images generated by the sensor and weight measurements from the weight sensor. The tracking subsystem detects an event associated with an item being removed from a rack in which the weight sensor is installed. The tracking subsystem determines that a first and second person may be associated with the event. After the item exits the rack, the subsystem tracks the item and calculates a velocity of the item as it is moved through the space. The subsystem identifies, based on the calculated velocity, a frame in which the velocity of the item is less than a threshold velocity. The subsystem determines whether the first or second person is nearer the item in the identified frame. If the first person is nearer, the item is assigned to the first person.

Abstract: An object tracking system includes a sensor and a tracking system. The sensor is configured to capture a first frame of a global plane for at least a portion of a marker grid in a space. The tracking system is configured to receive a first coordinate in the global plane for a first corner of a marker grid, to determine a second coordinate in the global plane for the first marker on the marker grid, and to determine a third coordinate in the global plane where the second marker on the marker grid. The tracking system is further configured to determine a first pixel location for the first marker, to determine a second pixel location for the second marker, and to generate a homography based on the second coordinate for the first marker, the third coordinate for the second marker, the first pixel location, and the second pixel location.

Abstract: A system includes a sensor and a client. The client receives a set of frames of top-view depth images generated by the sensor. The client identifies a frame of the received frames in which a first contour associated with a first object is merged with a second contour associated with a second object. The client determines, at a first depth in the identified frame, a merged-contour region which is associated with the merged contours. The client detects a third contour at a second depth that is less than the first depth and determines a first region associated with the third contour. The client detects a fourth contour at the second depth and determines a second region associated with the fourth contour. If criteria are satisfied, the client associates the first region with a position of the first object and associates the second region with a position of the second object.

Abstract: A system includes a weight sensor and a weight server. The weight sensor generates a signal indicative of a weight of at least one of an item. The weight server detects an event corresponding to a weight change on the weight sensor when a quantity of the item is removed from the weight sensor. The weight server determines the item quantity by calculating a result of dividing the weight change over a unit weight of the item. If the result is within a threshold range from an integer that is closest to the result, the weight server determines that a quantity of the item with the amount of the integer is removed from the weight sensor. If the result is not within the threshold range from the integer, the weight server uses weight change patterns of historically observed signals to determine item quantity that was removed from the weight sensor.

Abstract: An object tracking system that includes a first sensor and a second sensor that are each configured to capture frames of at least a portion of a global plane for a space. The system is configured to identify a first pixel location for a marker within a first frame and to determine an (x,y) coordinate for the marker using a first homography. The system is further configured to identify a second pixel location for the marker in the second sensor using a second homography, to identify a third pixel location using a disparity mapping, and to determine a distance difference between the second pixel location and the third pixel location. The system is further configured to compare the distance difference to a difference threshold level and to recompute the first homography and/or the second homography in response to determining that the distance difference exceeds the difference threshold level.

Abstract: An image sensor is positioned such that a field-of-view of the image sensor encompasses at least a portion of a rack storing items. The image sensor generates angled-view images of the items stored on the rack. A tracking subsystem determines that a person is within a threshold distance of the rack and receives image frames of the angled-view images. A pixel position of a wrist of the person is determined in at least a subset of the received image frames, thereby determining a set of pixel positions of the wrist. An aggregated wrist position is determined based on the set of pixel positions. If the aggregated wrist position is determined to correspond to a position on a shelf of the rack, a trigger signal is provided indicating a shelf-interaction event has occurred.

Abstract: An apparatus includes a memory and a processor. The memory stores a set of inputs, an algorithmic shopping cart, and a machine learning algorithm. The set of inputs includes information collected from sensors located in a physical store during a shopping session of a person. The algorithmic shopping cart includes items determined by an algorithm, based on the set of inputs, to have been selected during the shopping session. The machine learning algorithm is configured to use the set of inputs to select between using the algorithmic shopping cart and using a virtual shopping cart to process a transaction associated with the shopping session. The processor uses the machine learning algorithm to determine, based on the set of inputs, to use the algorithmic shopping cart to process the transaction. In response, the processor generates a receipt based on the algorithmic shopping cart. The processor sends the receipt to the person.

Abstract: An object tracking system includes a sensor and a tracking system. The sensor is configured to capture a frame of at least a portion of a rack within a global plane for a space. The tracking system is configured to receive the frame, to detect an object within a zone of the frame, and to determine a pixel location for the object. The tracking system is further configured to identify a zone and a shelf of the rack based on the pixel location, to identify an item based on the identified zone and the identified shelf of the rack, and to add the identified item to a digital cart associated with a person.

Abstract: An object tracking system includes a first sensor, a second sensor, and a tracking system. The first sensor is configured to capture a first frame of a global plane for at least a first portion of a space. The second sensor is configured to capture a second frame of at least a second portion of the space. The tracking system is configured to determine the object is within an overlap region with the second sensor based on a first pixel location. The tracking system is further configured to determine a first coordinate in the global plane for the object, to determine a second pixel location in the second frame for the object based on the first coordinate, and to store the second pixel location with an object identifier a tracking list associated with the second sensor.

Abstract: A rack for a scalable tracking system includes weight sensors disposed on shelves that hold items. The weight sensors detect the weight of the items and communicates signals indicating that weight to a circuit board positioned in the rack. The circuit board communicates these detected weights to a weight server that determines, based on these weights, whether items were removed from the shelves.

Abstract: An object tracking system that includes a first sensor and a second sensor that are each configured to capture frames of at least a portion of a global plane for a space. The system is configured to identify a pixel location for a marker within a frame from the first sensor and to determine an (x,y) coordinate for the marker using a first homography. The system is further configured to identify a pixel location for a different marker in a frame from the second sensor and to determine an (x,y) coordinate for the marker using a second homography. The system is further configured to determine a distance difference between the computed distance between the (x,y) coordinates and an actual distance. The system is further configured to recompute the first homography and/or the second homography in response to determining that the distance difference exceeds a difference threshold level.

Abstract: An image sensor is positioned such that a field-of-view of the sensor encompasses portion of a beverage machine. The field-of-view includes a first zone associated with operating the beverage machine to dispense the beverage and a second zone in which a cup is placed to receive the beverage. A beverage assignment subsystem receives angled-view images from the image sensor. An event associated with an object entering one or both of the first zone and the second zone is detected. In image(s) associated with a start of the event, it is determined that both a hand of a person enters the first zone and the cup is placed in the second zone. If the cup remained in the second zone for at least a threshold time, the beverage is assigned to the person whose hand entered the first zone.

Abstract: A system includes sensors and a tracking subsystem. The subsystem receives frames of top-view images generated by the sensors. The subsystem tracks a first, second, and third object, based on received frames. The subsystem detects that the first object is within a threshold distance of the second object. In response, the subsystem determines a probability that the first object switched identifiers with the second object and updates candidate lists accordingly for the first and second objects. The updated first candidate list includes a probability that the first object is associated with a first identifier and a probability that the first object is associated with a second identifier. The updated second candidate list includes a probability that the second object is associated with the first identifier and a probability that the second object is associated with the second identifier.

Abstract: A scalable tracking system includes a camera subsystem, a weight subsystem, and a central server. The camera subsystem includes cameras that capture video of a space, camera clients that determine local coordinates of people in the captured videos, and a camera server that determines the physical positions of people in the space based on the determined local coordinates. The weight subsystem determines when items were removed from shelves. The central server determines which person in the space removed the items based on the physical positions of the people in the space and the determination of when items were removed.

Abstract: An object tracking system that includes a sensor, a weight sensor, and a tracking system. The sensor is configured to capture a frame of at least a portion of a rack within a global plane for a space. The tracking system is configured to detect a weight increase on the weight sensor and to determine a weight increase amount on the weight sensor. The tracking system is further configured to receive the frame, to determine a pixel location for the first person, and to determine a person is within the predefined zone associated with the rack. The tracking system is further configured to identify the plurality of items in a digital cart associated with the person, to identify an item from the digital cart with an item weight that is closest to the weight increase amount, and to remove the identified item from the digital cart associated with the person.

Abstract: An image sensor is positioned such that a field-of-view of the image sensor encompasses at least a portion of a rack storing items. The image sensor generates angled-view images of the items stored on the rack. A tracking subsystem receives image frames of the angled-view images. The tracking subsystem detects that a trigger event has occurred. A set of one or more image frames from the image feed are determined that are associated with the detected trigger event. A region-of-interest of the image frame is determined based on the pixel position of the wrist of the person. The region-of-interest includes a subset of the pixels of the image frame. A first item in the determined region-of-interest using an object detection algorithm. The identified first item is assigned to the person.

Abstract: An image sensor is positioned such that a field-of-view of the image sensor encompasses at least a portion of a rack storing items. The image sensor generates angled-view images of the items stored on the rack. A tracking subsystem determines that a person has interacted with the rack and receives image frames of the angled-view images. The tracking subsystem determines that the person interacted with a first item stored on the rack. A first image is identified associated with a first time before the person interacted with the first item, and a second image is identified associated with a second time after the person interacted with the first item. If it is determined, based on a comparison of the first and second images, that the item was removed from the rack, the first item is assigned to the person.

Abstract: A camera array for a scalable tracking system includes cameras that are communicatively coupled to camera clients. The cameras are arranged in a grid such that no camera is directly adjacent in the same row or column of the grid to another camera that is communicatively coupled to the same camera client. Cameras that are arranged along a diagonal of the grid are communicatively coupled to the same camera client.