Abstract: Consistent with embodiments of the present invention, systems and methods are disclosed for providing service level agreement management. The method may include collecting performance data on a data network and collecting service information including at least one rule. The rule may include a service level agreement rule and a contract rule. The method may further include correlating the performance data and the service information and determining a violation of the at least one rule by the data network based on the collected performance data and the at least one rule. The method may further include collecting billing charges or monthly recurring charges corresponding to a service. The method may further include determining the penalties or charges to be given to a service and to a customer according to at least one rule in the event of a violation of the at least one service level agreement rule and a contract rule.

Abstract: Systems and methods provide outage notification. The disclosed systems and methods may include collecting network performance measurement data and processing the collected network performance measurement data in to a plurality of child events. Furthermore, the systems and methods may include correlating the plurality of child events according to at least one rule into a parent event. Moreover, the systems and methods may include generating a trouble ticket based upon the parent event.