Patents by Inventor Shai Shermister

Shai Shermister has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Apparatus, system and method for dispute resolution, regulation compliance and quality management in financial institutions
    Patent number: 9712665
    Abstract: An apparatus, system and method for multimedia capturing, logging and retrieval are disclosed. The apparatus provides time synchronized voice and data interactions capturing and logging, secured playback and retrieval functionality for dispute resolution, for detecting negative and positive conduct, for business analysis and performance, and for quality management. The apparatus provides for synchronization and association of multi-media interactions for financial transactions in order to provide for the retrieval, playback, and review of the transaction-specific events in their temporally correct and integrated sequence.
    Type: Grant
    Filed: April 9, 2003
    Date of Patent: July 18, 2017
    Assignee: NICE LTD.
    Inventors: Roy Adar, Shai Shermister, Motti Nisani
  • Method, apparatus and system for capturing and analyzing interaction based content
    Patent number: 8204884
    Abstract: An apparatus and methods for capturing and analyzing customer interactions the apparatus comprising interaction information units, interaction meta-data information units associated with each of the interaction information units, a rule based analysis engine component for receiving the interaction information, an adaptive database, an interaction capture and storage component for capturing interaction information, a multi segment interaction capture device, an initial set up and calibration device and a pre processing and content extraction device.
    Type: Grant
    Filed: May 2, 2011
    Date of Patent: June 19, 2012
    Inventors: Ilan Freedman, Yair Dolev, Talia Falik, Oren Pereg, Moshe Wasserblat, Gili Aharoni, Eytan Bar, Shai Shermister, Lior Arussy, Yifat Meidav
  • METHOD, APPARATUS AND SYSTEM FOR CAPTURING AND ANALYZING INTERACTION BASED CONTENT
    Publication number: 20110206198
    Abstract: An apparatus and methods for capturing and analyzing customer interactions the apparatus comprising interaction information units, interaction meta-data information units associated with each of the interaction information units, a rule based analysis engine component for receiving the interaction information, an adaptive database, an interaction capture and storage component for capturing interaction information, a multi segment interaction capture device, an initial set up and calibration device and a pre processing and content extraction device.
    Type: Application
    Filed: May 2, 2011
    Publication date: August 25, 2011
    Applicant: Nice Systems Ltd.
    Inventors: Ilan FREEDMAN, Yair Dolev, Talia Falik, Oren Pereg, Moshe W. Waserblat, Gili Aharoni, Eytan Bar, Shai Shermister, Lior Arussy, Yifat Meidav
  • Method apparatus and system for capturing and analyzing interaction based content
    Patent number: 7953219
    Abstract: The present invention provides a method and apparatus (100) for capturing and analyzing customer interactions, the apparatus comprising a multi-segment interaction capture device (324), an initial set up and calibration device (326), a pre-processing and context extraction device (328) and a rule-based analysis engine (300).
    Type: Grant
    Filed: July 18, 2002
    Date of Patent: May 31, 2011
    Assignee: Nice Systems, Ltd.
    Inventors: Ilan Freedman, Yair Dolev, Talia Falik, Oren Pereg, Moshe Waserblat, Gili Aharoni, Eytan Bar, Shai Shermister, Lior Arussy, Yifat Meidav
  • Apparatus and method for multimedia content based manipulation
    Patent number: 7714878
    Abstract: An apparatus and method for multimedia content based manipulation. The method comprises the masking at least one part of the segment of an interaction, said masking can include the hiding, blurring, or alternatively, the enhancing or focusing on a region of interest.
    Type: Grant
    Filed: August 9, 2004
    Date of Patent: May 11, 2010
    Assignee: Nice Systems, Ltd.
    Inventors: Shay Gabay, Doron Sitbon, Dafna Levi, Shai Shermister
  • Method for application modeling
    Patent number: 7668112
    Abstract: A method for modeling an application, by generating a message comprising random contents according to parameters related to the application. The message is introduced into a network or a simulation thereof and the performance of the application in the distributed landscape is evaluated.
    Type: Grant
    Filed: July 31, 2006
    Date of Patent: February 23, 2010
    Assignee: SAP Portals Israel Ltd.
    Inventors: Nadav Binyamin Helfman, Nathan Ari, Shai Shermister
  • Method for application modeling
    Publication number: 20080027972
    Abstract: A method for modeling an application, by generating a message comprising random contents according to parameters related to the application. The message is introduced into a network or a simulation thereof and the performance of the application in the distributed landscape is evaluated.
    Type: Application
    Filed: July 31, 2006
    Publication date: January 31, 2008
    Inventors: Nadav Binyamin Helfman, Nathan Ari, Shai Shermister
  • Apparatus, system and method for dispute resolution, regulation compliance and quality management in financial institutions
    Publication number: 20060089837
    Abstract: An apparatus, system and method for multimedia capturing, logging and retrieval are disclosed. The apparatus provides time synchronized voice and data interactions capturing and logging, secured playback and retrieval functionality for dispute resolution, for detecting negative and positive conduct, for business analysis and performance, and for quality management. The apparatus provides for synchronization and association of multi-media interactions for financial transactions in order to provide for the retrieval, playback, and review of the transaction-specific events in their temporally correct and integrated sequence.
    Type: Application
    Filed: April 9, 2003
    Publication date: April 27, 2006
    Inventors: Roy Adar, Shai Shermister, Motti Nisani
  • Apparatus and method for multimedia content based manipulation
    Publication number: 20060028488
    Abstract: An apparatus and method for multimedia content based manipulation. The method comprises the masking at least one part of the segment of an interaction, said masking can include the hiding, blurring, or alternatively, the enhancing or focusing on a region of interest.
    Type: Application
    Filed: July 1, 2005
    Publication date: February 9, 2006
    Inventors: Shay Gabay, Doron Sitbon, dafna Levi, Shai Shermister
  • Method apparatus and system for capturing and analyzing interaction based content
    Publication number: 20040249650
    Abstract: The present invention provides a method and apparatus (100) for capturing and analyzing customer interactions, the apparatus comprising a multi-segment interaction capture device (324), an initial set up and calibration device (326), a pre-processing and context extraction device (328) and a rule-based analysis engine (300).
    Type: Application
    Filed: July 14, 2004
    Publication date: December 9, 2004
    Inventors: Ilan Freedman, Yair Dolev, Talia Falik, Oren Pereg, Moshe W Waserblat, Gili Aharoni, Eystan Bar, Shai Shermister, Lior Arussy, Yifat Meidan