Abstract: Provided is process including receiving a request to authenticate a user; sending instructions to present an authentication user interface including a geographic map; receiving geolocations on the geographic map selected by the user; comparing the geolocations to a sequence of geolocations in an authentication credential to determine whether to authenticate the user.

Abstract: A method includes determining that a message sent using a sender account to a first user account of an email application is unopened for a first predetermined amount of time. The method further includes, in response to determining that the message is unopened for the first predetermined amount of time, transmitting the message to a second user account on a predetermined escalation list, wherein the predetermined escalation list is configured using the sender account prior to sending the message to the first user account. The method further includes restricting the first user account from performing an action associated with the message.

Abstract: Provided is process including receiving a request to authenticate a user; sending instructions to present an authentication user interface including a geographic map; receiving geolocations on the geographic map selected by the user; comparing the geolocations to a sequence of geolocations in an authentication credential to determine whether to authenticate the user.

Abstract: Provided is process including receiving a request to authenticate a user; sending instructions to present an authentication user interface including a geographic map; receiving geolocations on the geographic map selected by the user; comparing the geolocations to a sequence of geolocations in an authentication credential to determine whether to authenticate the user.

Abstract: A method includes, in response to receiving a request to authenticate a user, and retrieving a predefined security message created by the user and an indication of a preferred communication channel selected by the user, wherein the request to authenticate the user is sent to the server over a first communication channel that is different than the preferred communication channel. The method also includes transmitting, by the one or more processors and over the preferred communication channel, the predefined security message to a mobile device associated with the user for verification by the user. The method additionally includes authenticating the user using a secret password received from the user after transmitting the predefined security message.

Abstract: Provided is process including receiving a request to authenticate a user; sending instructions to present an authentication user interface including a geographic map; receiving geolocations on the geographic map selected by the user; comparing the geolocations to a sequence of geolocations in an authentication credential to determine whether to authenticate the user.

Abstract: Techniques are disclosed relating to authenticating a user via a login screen. In one embodiment, a computer system displays a login screen having an arrangement of input fields where each input field is operable to receive a character. In some embodiments, the computer system receives a request from a user to access the computer system. The request may include a first passcode having characters input into a first subset of the input fields. The computer system then verifies the first passcode against a second passcode of an authorized user. The verifying may include comparing characters of the first passcode with characters of the second passcode and determining whether the first subset of input fields matches a second subset of the input fields used by the authorized user to input characters. Based on the verifying, the computer system may provide the user with access to the computer system.

Abstract: A method includes determining that a message sent using a sender account to a first user account of an email application is unopened for a first predetermined amount of time. The method further includes, in response to determining that the message is unopened for the first predetermined amount of time, transmitting the message to a second user account on a predetermined escalation list, wherein the predetermined escalation list is configured using the sender account prior to sending the message to the first user account. The method further includes restricting the first user account from performing an action associated with the message.

Abstract: A method includes determining that a user is initiating a support ticket based on an intended recipient of information input by the user into a support portal application on a user device, wherein the intended recipient is a technical support consultant of an enterprise associated with the user. The method further includes determining a candidate problem statement based on analysis of information input, the candidate problem statement identifying a technical issue that the user is likely describing in information input by the user. In addition, the method includes determining a set of potential solutions to the technical issue by comparing, using the processor, the candidate problem statement to a plurality of past problem statements that are each associated with at least one respective solution. Further, the method includes formatting each of the potential solutions for display in the support portal application on the user device prior to creating the support ticket.

Abstract: Various methods, apparatus, computer program products embodied on computer-readable storage mediums, and systems of providing alertness-based authorization include determining the alertness of a user and authorizing access permissions for that user based on the determined alertness. Although the user is associated with access permissions that are predefined, the access permissions actually authorized for that user are distinct from the predefined access permissions with which the user is associated.