Abstract: Power electronics modules having modular jet impingement assembly utilized to cool heat generating devices are disclosed. The modular jet impingement assemblies include a modular manifold having a distribution recess, one or more angled inlet connection tubes positioned at an inlet end of the modular manifold that fluidly couple the inlet tube to the distribution recess and one or more outlet connection tubes positioned at an outlet end of the modular manifold that fluidly coupling the outlet tube to the distribution recess. The modular jet impingement assemblies include a manifold insert removably positioned within the distribution recess and include one or more inlet branch channels each including an impinging slot and one or more outlet branch channels each including a collecting slot. Further a heat transfer plate coupled to the modular manifold, the heat transfer plate comprising an impingement surface including an array of fins that extend toward the manifold insert.

Abstract: Power electronics modules having modular jet impingement assembly utilized to cool heat generating devices are disclosed. The modular jet impingement assemblies include a modular manifold having a distribution recess, one or more angled inlet connection tubes positioned at an inlet end of the modular manifold that fluidly couple the inlet tube to the distribution recess and one or more outlet connection tubes positioned at an outlet end of the modular manifold that fluidly coupling the outlet tube to the distribution recess. The modular jet impingement assemblies include a manifold insert removably positioned within the distribution recess and include one or more inlet branch channels each including an impinging slot and one or more outlet branch channels each including a collecting slot. Further a heat transfer plate coupled to the modular manifold, the heat transfer plate comprising an impingement surface including an array of fins that extend toward the manifold insert.

Abstract: Analyzing an audio interaction is provided. At least one change in an emotion of a speaker in an audio interaction and at least one aspect of the audio interaction are identified. The at least one change in an emotion is analyzed in conjunction with the at least one aspect to determine a relationship between the at least one change in an emotion and the at least one aspect, and a result of the analysis is provided.

Abstract: (EN) An interactive system and method to crop, search and shop object seen over an electronic media is provided. The system comprising, an electronic display media (103) a remote control device (102), a set-top box (103) a system server (106) capable to detect a response to a interactive information received from a user's terminal, a cable/MSO server (105) and search server (102) coupled to the system server (106), a shopping establishment network (108) coupled to the system server (106), a payment gateway (108) coupled to the system server (106).

Abstract: According to one illustrative embodiment, a method is provided for monitoring and analyzing an office process. Information relating to desktop interaction activities of an agent and non-desktop activities of the agent are collected to form collected information. The collected information is inferred to derive delimiters relating to the desktop interaction activities and the non-desktop activities of the agent, at least one transaction performed by the agent, at least one application used by the agent, and the office process. Metrics and key performance indicators relating to a behavior of the agent, a behavior of the at least one transaction, a behavior of the at least one application and a behavior of an office process are computed to form computed information, and the collected information and the computed information are stored into a data store.

Abstract: A method includes deriving first information from a number of agent-customer interactions in a customer service system, and determining concurrent system activity by the agents in the customer service system, the concurrent system activity occurring at least partially concurrently with the number of agent-customer interactions. The method further includes combining the determined first information and the determined concurrent system activity to determine second information related to one or more of the number of agent-customer interactions, and outputting the second information. Apparatus and program products are also disclosed.

Abstract: According to one illustrative embodiment, a method is provided for analyzing an audio interaction. At least one change in an emotion of a speaker in an audio interaction and at least one aspect of the audio interaction are identified. The at least one change in an emotion is analyzed in conjunction with the at least one aspect to determine a relationship between the at least one change in an emotion and the at least one aspect, and a result of the analysis is provided.

Abstract: A method is implemented in a computer infrastructure having computer executable code tangibly embodied on a computer readable storage medium having programming instructions. The programming instructions are operable to receive disruption data for an enterprise and determine optimal selected disruption data from the received disruption data. Additionally, the programming instructions are operable to correlate triggering events of the optimal selected disruption data to one or more systemic root cause categories and identify a systemic root cause based on the triggering events of the optimal selected disruption data. Furthermore, the programming instructions are operable to determine an optimal enterprise solution set based on the identified systemic root cause and determine an optimal enterprise transformation set based on the optimal enterprise solution set.

Abstract: A method is implemented in a computer infrastructure having computer executable code tangibly embodied on a computer readable storage medium having programming instructions. The programming instructions are operable to receive disruption data for an enterprise and determine optimal selected disruption data from the received disruption data. Additionally, the programming instructions are operable to correlate triggering events of the optimal selected disruption data to one or more systemic root cause categories and identify a systemic root cause based on the triggering events of the optimal selected disruption data. Furthermore, the programming instructions are operable to determine an optimal enterprise solution set based on the identified systemic root cause and determine an optimal enterprise transformation set based on the optimal enterprise solution set.

Abstract: A system for maintaining heat sink temperature uniformity in a system with pairs of substantially similar components mounted on a surface in close proximity and substantially aligned with an air flow, where the air flow is divided into a plurality of air flows by dividers radiating upward from the heat sink bases' top surfaces and containing cooling fins on the heat sink on only one side of the divider, where each airflow is diverted past the cooling fins of at least one of the heat sinks without significant pre-heating and through the cooling fins of at least one of the other heat sinks.