Patents by Inventor Shajith Chacko Thengumoottil

Shajith Chacko Thengumoottil has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Techniques for customer relationship management
    Patent number: 9172807
    Abstract: Techniques for improving customer relationship management are disclosed. The techniques may be realized via a call processing system that may efficiently rout an incoming call to an agent of a call center. Also, the call processing system may provision a telephone number to a web-based help desk call center. Further, the call processing system may include a communication framework enabling a communication between a plurality of browser windows and a local storage medium.
    Type: Grant
    Filed: September 11, 2012
    Date of Patent: October 27, 2015
    Assignee: Zendesk, Inc.
    Inventors: Steven Kai-Man Yan, Adrian Peter McDermott, Shajith Chacko Thengumoottil, Henry Hsu
  • Techniques for Customer Relationship Management
    Publication number: 20130163731
    Abstract: Techniques for improving customer relationship management are disclosed. The techniques may be realized via a call processing system that may efficiently rout an incoming call to an agent of a call center. Also, the call processing system may provision a telephone number to a web-based help desk call center. Further, the call processing system may include a communication framework enabling a communication between a plurality of browser windows and a local storage medium.
    Type: Application
    Filed: September 11, 2012
    Publication date: June 27, 2013
    Inventors: Steven Kai-Man Yan, Adrian Peter McDermott, Shajith Chacko Thengumoottil, Henry Hsu