Abstract: A method implemented by an incident reporting tool, comprising receiving, from an incident report database, an incident report associated with an incident; presenting, on a network operations center (NOC) dashboard, a status checklist allowing a NOC personnel to view status of one or more tasks associated with the incident report before the incident report autocloses, wherein the one or more tasks comprises one or more completed tasks and one or more uncompleted tasks based on the status; enabling the NOC personnel to take actions on the one or more uncompleted tasks to resolve the incident report; and dynamically updating the status checklist to view an updated status of the one or more tasks based on the actions taken by the NOC personnel.

Abstract: A method of monitoring a wireless communication network and managing priority uplift for mobile communication devices of public stewardship workers.

Abstract: A communication network operations center (NOC) management system. The system comprises a network equipment performance data store, an equipment fault data store, an equipment inventory data store, an equipment trouble history data store, and a knowledge data store. The system further comprises a computer system that executes a NOC management application. The NOC management application opens new network equipment trouble cases and analyzes the trouble cases based on data in the data stores. Based on the analysis, the application identifies an information pattern shared by the new trouble case and a resolved trouble case stored in the history data store. The application automatically executes a control command on a network equipment item identified in the new network equipment trouble case based on a resolution action identified in the resolved trouble case stored in the history data store with the shared information pattern.

Abstract: A component aware maintenance alarm monitoring system for one or more cellular sites is disclosed. The system comprises an alarm database, an integrated inventory database, a maintenance activity, and a monitoring server comprising a monitoring application. The monitoring application receives alarms during a maintenance period. The maintenance period is associated with maintenance of one or more radio access network (RAN) components at a cellular site. The monitoring application evaluates the alarms based on accessing RAN component alarm information from the alarm database, RAN component inventory information from the integrated inventory database, and maintenance information from the maintenance activity database. During the maintenance period, the monitoring application selectively suppresses a subset of the alarms and takes a different action on at least one alarm not included in the subset based on the evaluation of the alarms.

Abstract: A method for prioritized action of telecommunication network alarms in a telecommunication network management system. The method comprises setting, by an alarm severity scoring application executing on a computer, an initial alarm severity score for each of the plurality of alarms based on network classification and a geographical location of an alarm, wherein the network classification of the alarms is performed by a network classify application. The method further comprises evaluating, by the alarm severity scoring application executing on the computer, each of the alarms based on a plurality of weighting factors, determining an alarm severity score based on the evaluation and the initial alarm severity score for each of the alarms, and prioritizing actions for the alarms based on the alarm severity scores.

Abstract: A method of suspending automated corrective actions by a monitoring application is disclosed. The method comprises a monitoring application executing on a monitoring server a count of errors that lead to alarms experienced by each of a plurality of enhanced node Bs (eNBs) from a network management system (NMS), wherein the NMS records the count of errors experienced by the eNBs result in alarms. The method comprises the monitoring application determining that a pre-defined number of the plurality of eNBs have each exceeded a pre-defined threshold for alarms. The method comprises the monitoring application suspending automated corrective actions on the plurality of eNBs. The method comprises the monitoring application, responsive to suspending automated corrective actions, initiating corrective actions that are associated with the error experienced by the plurality of eNBs.

Abstract: A system for managing a cellular wireless communication network in near real time is disclosed. The system comprises a data store storing performance metrics in near real time and segmented according to base transceiver stations and record time. The system also comprises a computer and an application that receives a selection of a geographic area and a time period and identifies a predetermined quantity of base transceiver stations nearest the geographic area. The application also retrieves metrics associated with each of the identified base transceiver during the time period from the data store and retrieves the metrics most recently recorded for each identified base transceiver station. The application analyzes the metrics associated with each base transceiver station and compares the metrics associated with each base transceiver station with the most recently recorded metrics in order to identify that a value of a metric of a base transceiver station is outside a range.

Abstract: A method of managing data communication network inventory is provided. The method comprises analyzing a plurality of separate data stores, the data stores comprising information about trouble tickets, change requests, and scheduled maintenance, where the analysis is conducted with reference to network inventory items. An integrated data store structured according to network inventory items is built, comprising trouble ticket information, change request information, and scheduled maintenance associated with the network inventory items, where the network inventory items comprise one or more port interfaces. A selection of a network inventory item is received. Filtered information is retrieved from the integrated data store summarizing the trouble ticket information, the change request information, and the scheduled maintenance related to the selected network inventory item. The filtered information is transmitted.

Abstract: A system for managing a cellular wireless communication network. The system comprises a data store that comprises cellular wireless communication performance metrics, a computer, and an application that is stored in a non-transitory memory of the computer and executed by the computer. The application receives a selection of base transceiver stations, retrieves metrics associated with the selected base transceiver stations from the data store, analyzes the metrics associated with the selected base transceiver stations, identifies a low usage base transceiver station that is one of the selected base transceiver stations, wherein the low usage base transceiver station is associated with a usage that is less than a predefined usage threshold, determines an average of an at least one metric based on the metrics of the selected base transceiver stations excluding the low usage base transceiver station, and transmits the average of the at least one metric.

Abstract: A system is provided that receives a first change request from a first enterprise network device to a first configuration used by the first device, identifies components of the first configuration impacted by the first request, and receives a second change request from a second network device to a second configuration used by the second device. The system identifies second configuration components impacted by the second request, filters second device information from the second request and components impacted by the request, and analyzes the unimplemented first request impacting at least one component impacted by the second request. The system presents the as-built configuration of the second configuration, describes the first request impact to the component, approves all or some of the second request based on analysis of filtering results and a commitment regarding the first request, and processes the approved portion of the second request based on second device response.

Abstract: A system associates problem tickets based on an integrated network and customer database. A data retriever retrieves router configurations from data stores for routers in a service provider network. A data analysis tool parses the router configurations to create port data for each port on each router in the service provider network and integrates the port data with customer data to create an integrated database. The data analysis tool assigns ports to groups in the integrated database based on applying user defined rules. The data analysis tool accesses a problem management system to identify problem tickets that lack an association in the problem management system, and identifies ports associated with the problem tickets. The data analysis tool creates an association between the problem tickets if one of the groups includes the ports associated with the problem tickets. A user interface displays the created association between the problem tickets to troubleshoot associated tickets.

Abstract: A system provides service grouping in network reporting. A data retriever retrieves router configuration data from data stores for routers in a service provider network. A data analysis tool parses the router configuration data to create port data for each port on each router in the service provider network and integrates the port data with customer data to create an integrated database. The data analysis tool identifies ports associated with a customer, identifies the ports associated with the customer which are bundled into bundled logical ports, and identifies the ports associated with the customer which are partitioned into partitioned logical ports. The data analysis tool creates a hierarchy of port information based on the ports associated with the customer, the bundled logical ports, the partitioned logical ports, and a service provided to the customer. A user interface displays the hierarchy of port information to promote troubleshooting ports.

Abstract: Network virtual link mapping methods and systems are disclosed. In some method embodiments, router configurations are parsed to determine virtual link information for a network. A map is derived for virtual link information associated with a customer. The map is displayed, and may be used for highlighting problem areas for a customer, recommending solutions, and reconfiguring the virtual links to address specific customer needs.

Abstract: A system is provided comprising a computer and application that creates a development zone in response to a first message. The zone comprises a recording of state-based references to files and folders of a master production build in read-only and read-write copies of the build. The system receives another message containing a request to commit changes to the build. The changes comprise updating the build with changes to the read-write clone. The system compares the read-only snapshot with the current build to determine changes committed after the zone creation. The system compares changes to the read-write clone and changes committed to the build after zone creation. The system identifies files and folders changed in the read-write clone and commits the changes made to the read-write clone to a staging build and the master production build.

Abstract: A system having an integrated network and customer database is provided. The system retrieves router configurations to create the integrated database, which includes port data for each port on each router in each network. The system may determine the impact of proposed actions on routers. The system may process network events to display the status, port data, and customer data for each port. The system may respond to user input by polling a router and displaying the real time status, port data, and customer data for each port on the router.

Abstract: A system is provided for translating network data into customer availability. The system includes a processor, a user interface, and a database manager. The database manager, when executed by the processor, parses router configurations to determine port data for each port on each router in a network, and integrates the port data with customer data to create an integrated database. The database manager also determines a planned port availability for the customer based on the integrated database and port state data, and determines port outages based on port outage data, card outage data, and router outage data. Additionally, the database manager determines an actual port availability for a customer based on the integrated database and concurrent outages identified for the port outages, and outputs a customer availability to the user interface, wherein the customer availability is based on the actual port availability and the planned port availability.

Abstract: Computer implemented methods and systems are provided for flexible grouping for port analysis. Router configurations are parsed to create port data for each port on each router in a service provider network. The port data is integrated with customer data to create an integrated database. A plurality of ports is assigned to a plurality of groups in the integrated database based on applying a set of user defined rules, wherein at least one of the plurality of ports is assigned to multiple groups. Port data and customer data associated with a group selected from the plurality of groups is displayed.

Abstract: A system having a data retriever and a database manager is provided. The data retriever retrieves router configurations from data stores for routers. The database manager parses the router configurations to determine port data for each port on each router, and integrates the port data with customer data to create an integrated database. The database manager also determines a customer link diversity based on the integrated database and displays the customer link diversity. The database manager can recommend reassignment of a customer link when the customer link diversity is less than a corresponding target customer link diversity. The database manager can also determine the customer link diversity when adding a card and determine the customer link diversity when adding a customer link.