Abstract: A method or system for distributed asset location monitoring may include determining a current device location of a mobile electronic device, sending the current device location to an asset-tracking device, receiving a previous asset location from the asset-tracking device, and storing the current device location and the previous asset location in an asset-tracking record. In some examples, the asset-tracking device includes a Bluetooth radio tag, and the loss or the acquisition of the Bluetooth signal generates the event signal to capture the time stamp and geographic location of the asset and map that data in the cloud. In some examples, the asset-tracking device includes an environmental data logger, and the Bluetooth tag may store environmental data including temperature, humidity, barometric elevation, or acceleration.

Abstract: Contact centers typically have an entry process to receive incoming contacts and distribute those appropriately amongst agents associated with the contact center. This entry process is often complex and time consuming. This invention allows users of the contact centre to reach a particular agent without undergoing the entry process. This is achieved without compromising security or giving away details about the agents.

Abstract: Contact centers typically have an entry process to receive incoming contacts and distribute those appropriately amongst agents associated with the contact center. This entry process is often complex and time consuming. This invention allows users of the contact centre to reach a particular agent without undergoing the entry process. This is achieved without compromising security or giving away details about the agents.