Patents by Inventor Shane R. Arney

Shane R. Arney has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEM TO PROVIDE INTEGRATED ON-LINE SUPPORT
    Publication number: 20150229720
    Abstract: An on-line support system providing a persistent chat system and a database of knowledge articles organized in a tree-based hierarchy. The on-line support system merges the utility of a communication system with a knowledge navigation system. Knowledge can be accumulated through text, voice and image communications by a user in a common environment, and these communications are preserved and organized for future reference.
    Type: Application
    Filed: April 22, 2015
    Publication date: August 13, 2015
    Inventors: Mark S. Knighton, Shane R. Arney, Peter J. DeLaurentis, Todd C. Moyer
  • System to provide integrated on-line support
    Patent number: 9021041
    Abstract: An on-line support system providing a persistent chat system and a database of knowledge articles organized in a tree-based hierarchy. The on-line support system merges the utility of a communication system with a knowledge navigation system. Knowledge can be accumulated through text, voice and image communications by a user in a common environment, and these communications are preserved and organized for future reference.
    Type: Grant
    Filed: June 29, 2006
    Date of Patent: April 28, 2015
    Assignee: Nextpat Limited
    Inventors: Mark S. Knighton, Shane R. Arney, Peter J. DeLaurentis, Todd C. Moyer
  • METHOD AND APPARATUS TO SHARE HIGH QUALITY IMAGES IN A TELECONFERENCE
    Publication number: 20100205537
    Abstract: A teleconference system providing high quality image sharing superior to conventional videoconferencing. Images can be inserted into communications content automatically from a connected imaging device. The resolution of the capture device may exceed the local display resolution, and the higher resolution images are transmitted to the communications destination. The system may automatically add the images to content upon capture, and infer the insertion point or destination based on context.
    Type: Application
    Filed: March 2, 2010
    Publication date: August 12, 2010
    Applicant: NextPat Limited
    Inventors: Mark S. Knighton, Shane R. Arney, Peter J. DeLaurentis, Todd C. Moyer
  • System to provide integrated on-line support
    Publication number: 20080005240
    Abstract: An on-line support system providing a persistent chat system and a database of knowledge articles organized in a tree-based hierarchy. The on-line support system merges the utility of a communication system with a knowledge navigation system. Knowledge can be accumulated through text, voice and image communications by a user in a common environment, and these communications are preserved and organized for future reference.
    Type: Application
    Filed: June 29, 2006
    Publication date: January 3, 2008
    Inventors: Mark S. Knighton, Shane R. Arney, Peter J. DeLaurentis, Todd C. Moyer
  • Method and apparatus to share high quality images in a teleconference
    Publication number: 20080005269
    Abstract: A teleconference system providing high quality image sharing superior to conventional videoconferencing. Images can be inserted into communications content automatically from a connected imaging device. The resolution of the capture device may exceed the local display resolution, and the higher resolution images are transmitted to the communications destination. The system may automatically add the images to content upon capture, and infer the insertion point or destination based on context.
    Type: Application
    Filed: June 29, 2006
    Publication date: January 3, 2008
    Inventors: Mark S. Knighton, Shane R. Arney, Peter J. DeLaurentis, Todd C. Moyer