Abstract: A method to transcribe communications may include obtaining audio data originating at a first device during a communication session between the first device and a second device and providing the audio data to an automated speech recognition system configured to transcribe the audio data. The method may further include obtaining multiple hypothesis transcriptions generated by the automated speech recognition system. Each of the multiple hypothesis transcriptions may include one or more words determined by the automated speech recognition system to be a transcription of a portion of the audio data. The method may further include determining one or more consistent words that are included in two or more of the multiple hypothesis transcriptions and in response to determining the one or more consistent words, providing the one or more consistent words to the second device for presentation of the one or more consistent words by the second device.

Abstract: A method to transcribe communications may include obtaining audio data originating at a first device during a communication session between the first device and a second device and providing the audio data to an automated speech recognition system configured to transcribe the audio data. The method may further include obtaining multiple hypothesis transcriptions generated by the automated speech recognition system. Each of the multiple hypothesis transcriptions may include one or more words determined by the automated speech recognition system to be a transcription of a portion of the audio data. The method may further include determining one or more consistent words that are included in two or more of the multiple hypothesis transcriptions and in response to determining the one or more consistent words, providing the one or more consistent words to the second device for presentation of the one or more consistent words by the second device.

Abstract: A method may include obtaining audio data originating at a first device during a communication session between the first device and a second device and providing the audio data to a first speech recognition system to generate a first transcript based on the audio data and directing the first transcript to the second device. The method may also include in response to obtaining a quality indication regarding a quality of the first transcript, multiplexing the audio data to provide the audio data to a second speech recognition system to generate a second transcript based on the audio data while continuing to provide the audio data to the first speech recognition system and direct the first transcript to the second device, and in response to obtaining a transfer indication that occurs after multiplexing of the audio data, directing the second transcript to the second device instead of the first transcript.

Abstract: A computer-implemented method to integrate audiogram data into a device may include obtaining audiogram data including a first amplification value for each of multiple first frequencies. In some embodiments, the first amplification values may be configured to compensate for hearing loss of a user. The method may also include translating the audiogram data to amplification settings for multiple audio frequencies. A number of the multiple audio frequencies may be less than a number of the multiple first frequencies. The method may further include associating the amplification settings with a user profile of the user in a transcription system and directing the amplification settings from the transcription system to a device associated with the user profile. The method may also include applying the amplification settings to audio output by the device.

Abstract: A computer-implemented method to provide transcripts of multimedia messages is disclosed. The method may include receiving, at a server, a message with an attached media file. The message may be directed to a user device. The server may be configured to receive and direct messages to the user device. The method may further include separating the media file from the message before the message is provided to the user device. The method may also include generating, at a transcription system, a transcript of audio data in the media file. The method may also include providing the message to the user device for presentation of the message on the user device. The method may further include providing the transcript and the media file to the user device for presentation of the transcript and the media file on the user device.

Abstract: A method to generate a contact list may include receiving an identifier of a first communication device at a captioning system. The first communication device may be configured to provide first audio data to a second communication device. The second communication device may be configured to receive first text data of the first audio data from the captioning system. The method may further include receiving and storing contact data from each of multiple communication devices at the captioning system. The method may further include selecting the contact data from the multiple communication devices that include the identifier of the first communication device as selected contact data and generating a contact list based on the selected contact data. The method may also include sending the contact list to the first communication device to provide the contact list as contacts for presentation on an electronic display of the first communication device.

Abstract: A computer-implemented method to provide transcripts of multimedia messages is disclosed. The method may include receiving, at a server, a message with an attached media file. The message may be directed to a user device. The server may be configured to receive and direct messages to the user device. The method may further include separating the media file from the message before the message is provided to the user device. The method may also include generating, at a transcription system, a transcript of audio data in the media file. The method may also include providing the message to the user device for presentation of the message on the user device. The method may further include providing the transcript and the media file to the user device for presentation of the transcript and the media file on the user device.

Abstract: A computer-implemented method to integrate audiogram data into a device may include obtaining audiogram data including a first amplification value for each of multiple first frequencies. In some embodiments, the first amplification values may be configured to compensate for hearing loss of a user. The method may also include translating the audiogram data to amplification settings for multiple audio frequencies. A number of the multiple audio frequencies may be less than a number of the multiple first frequencies. The method may further include associating the amplification settings with a user profile of the user in a transcription system and directing the amplification settings from the transcription system to a device associated with the user profile. The method may also include applying the amplification settings to audio output by the device.

Abstract: A computer-implemented method to provide voice-over-internet protocol (VoIP) credentials to a device may include receiving, at a system, first credentials from a device. The method may also include authenticating the device using the first credentials and after authenticating the device, obtaining, at the system, a device identifier for the device based on the first credentials. The method may further include establishing a connection between the system and a VoIP system configured to provide VoIP services and after establishing the connection, providing, from the system, the device identifier to the VoIP system. The method may also include receiving, at the system, VoIP credentials for the device. In some embodiments, the VoIP credentials may be configured to authenticate the device with the VoIP system such that the device is able to receive the VoIP services from the VoIP system. The method may further include providing the VoIP credentials to the device.

Abstract: A method to generate a contact list may include receiving an identifier of a first communication device at a captioning system. The first communication device may be configured to provide first audio data to a second communication device. The second communication device may be configured to receive first text data of the first audio data from the captioning system. The method may further include receiving and storing contact data from each of multiple communication devices at the captioning system. The method may further include selecting the contact data from the multiple communication devices that include the identifier of the first communication device as selected contact data and generating a contact list based on the selected contact data. The method may also include sending the contact list to the first communication device to provide the contact list as contacts for presentation on an electronic display of the first communication device.

Abstract: A method to transcribe a video communication session may include obtaining, at a communication system, a request from a first communication device for a video communication session and determining a currently available second communication device from among multiple second communication devices registered with the communication system. The method may also include establishing the video communication session between the first communication device and the currently available second communication device. After establishing the video communication session, the method may include receiving media data from the currently available second communication devices, the media data including audio data and video data and capturing, at the communication system, the audio data for generation of a transcription of the audio data.

Abstract: Systems, devices, and methods are disclosed for establishing a communication channel between a computer device associated with a hearing-care professional and various devices associated with a communication service provider for providing services to hearing-impaired users. The computer device associated with the hearing-care professional may be configured to generate at least one of a professional certification form and audiogram data through its associated software tools to the various devices associated with the communication service provider.

Abstract: A computer-implemented method to integrate audiogram data into a device may include obtaining audiogram data including a first amplification value for each of multiple first frequencies. In some embodiments, the first amplification values may be configured to compensate for hearing loss of a user. The method may also include translating the audiogram data to amplification settings for multiple audio frequencies. A number of the multiple audio frequencies may be less than a number of the multiple first frequencies. The method may further include associating the amplification settings with a user profile of the user in a transcription system and directing the amplification settings from the transcription system to a device associated with the user profile. The method may also include applying the amplification settings to audio output by the device.

Abstract: A method for automatically making a telephone call associated with an event may include accessing, at a telephone, event data. The event data may include a date associated with an event, a time associated with the event, and a telephone number associated with the event. The method may also include presenting, on a display associated with the telephone, an event reminder on the date associated with the event and at the time associated with the event. The method may also include, in response to detecting an off-hook condition at the telephone while the event reminder remains presented on the display associated with the telephone, automatically calling, from the telephone, the telephone number associated with the event.

Abstract: A method to transcribe a video communication session may include obtaining, at a communication system, a request from a first communication device for a video communication session and determining a currently available second communication device from among multiple second communication devices registered with the communication system. The method may also include establishing the video communication session between the first communication device and the currently available second communication device. After establishing the video communication session, the method may include receiving media data from the currently available second communication devices, the media data including audio data and video data and capturing, at the communication system, the audio data for generation of a transcription of the audio data.

Abstract: A computer-implemented method to provide voice-over-internet protocol (VoIP) credentials to a device may include receiving, at a system, first credentials from a device. The method may also include authenticating the device using the first credentials and after authenticating the device, obtaining, at the system, a device identifier for the device based on the first credentials. The method may further include establishing a connection between the system and a VoIP system configured to provide VoIP services and after establishing the connection, providing, from the system, the device identifier to the VoIP system. The method may also include receiving, at the system, VoIP credentials for the device. In some embodiments, the VoIP credentials may be configured to authenticate the device with the VoIP system such that the device is able to receive the VoIP services from the VoIP system. The method may further include providing the VoIP credentials to the device.

Abstract: Apparatuses and methods are disclosed for automatic volume control of an audio stream reproduced by a captioning communication service for use by a call assistant in generating a text transcription of a communication session between a hearing-impaired user and a far-end user. The automatic volume control automatically adjusts a volume of the audio stream reproduced by the captioning communication service responsive to a volume control command identifying which of the far-end voice signal and the near-end voice signal is active at a given time. The system further includes an echo modifier configured to add distortion to an echo portion of the far-end voice signal when generating the audio stream.

Abstract: A method to generate a contact list may include receiving an identifier of a first communication device at a captioning system. The first communication device may configured to provide first audio data to a second communication device. The second communication device may be configured to receive first text data of the first audio data from the captioning system. The method may further include receiving and storing contact data from each of multiple communication devices at the captioning system. The method may further include selecting the contact data from the multiple communication devices that include the identifier of the first communication device as selected contact data and generating a contact list based on the selected contact data. The method may also include sending the contact list to the first communication device to provide the contact list as contacts for presentation on an electronic display of the first communication device.

Abstract: Apparatuses and methods are disclosed for automatic volume control of an audio stream reproduced by a captioning communication service for use by a call assistant in generating a text transcription of a communication session between a hearing-impaired user and a far-end user. The automatic volume control automatically adjusts a volume of the audio stream reproduced by the captioning communication service responsive to a volume control command identifying which of the far-end voice signal and the near-end voice signal is active at a given time. The system further includes an echo modifier configured to add distortion to an echo portion of the far-end voice signal when generating the audio stream.

Abstract: Apparatuses and methods are disclosed for providing captioning of a video communication session for a conversation between at least two users in which media data is communicated between at least two communication devices during a video communication session involving a video captioning service. The video captioning service provides text captions for the far-end audio of the video communication session, in which the user of the second communication device is associated with a hearing-capable user that is not authorized to receive text captions from the video communication service during the video communication session.