Patents by Inventor Shane Steinert

Shane Steinert has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Customer service learning machine
    Patent number: 11625556
    Abstract: Techniques are described for training a learning machine. One of these methods includes tracking interactions between a customer and customer service agents. The method includes generating a training set based on the tracked interactions. The method also includes generating a trained learning machine comprising training a learning machine using the training set.
    Type: Grant
    Filed: November 12, 2020
    Date of Patent: April 11, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Michael Joseph Gaeta, Christina N. Nickel, Shane Steinert
  • Customer service learning machine
    Patent number: 10909422
    Abstract: Techniques are described for training a learning machine. One of these methods includes tracking interactions between a customer and customer service agents. The method includes generating a training set based on the tracked interactions. The method also includes generating a trained learning machine comprising training a learning machine using the training set.
    Type: Grant
    Filed: August 20, 2018
    Date of Patent: February 2, 2021
    Assignee: United Services Automobile Association (USAA)
    Inventors: Michael Joseph Gaeta, Christina N. Nickel, Shane Steinert