Abstract: Disclosed herein are systems and methods for redacting sensitive information. Certain methods involve caching an incoming communication in a cache of the machine, optionally, when the communication is a vocal stream, using a speech processor, converting the vocal stream to text before analyzing, and automatically analyzing the communication and identifying sensitive information in accordance with one or more rules and identifying the location of the sensitive information in the communication. The sensitive information is automatically redacted from the communication and the redacted communication is at least one of stored and transmitted.

Abstract: Methods and systems are provided for receiving a communication, analyzing the communication in real-time or near real-time using a computer-based communications analytics facility for at least one of a language characteristic and an acoustic characteristic, wherein for analyzing the language characteristic of voice communications, the communication is converted to text using computer-based speech recognition, determining at least one of the category, the score, the sentiment, or the alert associated with the communication using the at least one language and/or acoustic characteristic, and providing a dynamic graphical representation of the at least one category, score, sentiment, or alert through a graphical user interface.

Abstract: Methods and systems are provided for receiving a communication, analyzing the communication in real-time or near real-time using a computer-based communications analytics facility for at least one of a language characteristic and an acoustic characteristic, wherein for analyzing the language characteristic of voice communications, the communication is converted to text using computer-based speech recognition, determining at least one of the category, the score, the sentiment, or the alert associated with the communication using the at least one language and/or acoustic characteristic, and providing a dynamic graphical representation of the at least one category, score, sentiment, or alert through a graphical user interface.