Patents by Inventor Sharad BALLEPU
Sharad BALLEPU has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11756046Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.Type: GrantFiled: August 31, 2021Date of Patent: September 12, 2023Assignee: CAPITAL ONE SERVICES, LLCInventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
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Publication number: 20210398138Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.Type: ApplicationFiled: August 31, 2021Publication date: December 23, 2021Inventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
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Patent number: 11132696Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.Type: GrantFiled: April 10, 2020Date of Patent: September 28, 2021Assignee: CAPITAL ONE SERVICES, LLCInventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
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Publication number: 20210166259Abstract: Systems and methods for providing rewards to a user are provided. Providing rewards to the user may include receiving transaction data associated with a user's purchase, determining a merchant and a category associated with the transaction data, and assigning the transaction data to a merchant icon or a badge icon in a graphical user interface. The merchant icon or the badge icon may comprise a progress bar that indicates the user's progress in reaching a milestone associated with the icon. Based on the transaction data, a number of loyalty points of a number of transaction points may be assigned to the merchant icon or the badge icon, respectively. Further, based on whether a total number of loyalty points exceeds a first threshold or a total number of transaction points exceeds a second threshold, a reward may be generated to the user when the first or second threshold is exceeded.Type: ApplicationFiled: February 10, 2021Publication date: June 3, 2021Applicant: Capital One Services, LLCInventor: Sharad Ballepu
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Patent number: 10943249Abstract: Systems and methods for providing rewards to a user are provided. Providing rewards to the user may include receiving transaction data associated with a user's purchase, determining a merchant and a category associated with the transaction data, and assigning the transaction data to a merchant icon or a badge icon in a graphical user interface. The merchant icon or the badge icon may comprise a progress bar that indicates the user's progress in reaching a milestone associated with the icon. Based on the transaction data, a number of loyalty points of a number of transaction points may be assigned to the merchant icon or the badge icon, respectively. Further, based on whether a total number of loyalty points exceeds a first threshold or a total number of transaction points exceeds a second threshold, a reward may be generated to the user when the first or second threshold is exceeded.Type: GrantFiled: July 11, 2018Date of Patent: March 9, 2021Assignee: Capital One Services, LLCInventor: Sharad Ballepu
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Publication number: 20200242625Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.Type: ApplicationFiled: April 10, 2020Publication date: July 30, 2020Inventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
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Patent number: 10621591Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.Type: GrantFiled: December 1, 2016Date of Patent: April 14, 2020Assignee: CAPITAL ONE SERVICES, LLCInventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
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Publication number: 20190378157Abstract: Systems and methods for providing rewards to a user are provided. Providing rewards to the user may include receiving transaction data associated with a user's purchase, determining a merchant and a category associated with the transaction data, and assigning the transaction data to a merchant icon or a badge icon in a graphical user interface. The merchant icon or the badge icon may comprise a progress bar that indicates the user's progress in reaching a milestone associated with the icon. Based on the transaction data, a number of loyalty points of a number of transaction points may be assigned to the merchant icon or the badge icon, respectively. Further, based on whether a total number of loyalty points exceeds a first threshold or a total number of transaction points exceeds a second threshold, a reward may be generated to the user when the first or second threshold is exceeded.Type: ApplicationFiled: July 11, 2018Publication date: December 12, 2019Applicant: Capital One Services, LLCInventor: Sharad Ballepu
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Patent number: 10325277Abstract: Systems and methods for providing rewards to a user are provided. Providing rewards to the user may include receiving transaction data associated with a user's purchase, determining a merchant and a category associated with the transaction data, and assigning the transaction data to a merchant icon or a badge icon in a graphical user interface. The merchant icon or the badge icon may comprise a progress bar that indicates the user's progress in reaching a milestone associated with the icon. Based on the transaction data, a number of loyalty points of a number of transaction points may be assigned to the merchant icon or the badge icon, respectively. Further, based on whether a total number of loyalty points exceeds a first threshold or a total number of transaction points exceeds a second threshold, a reward may be generated to the user when the first or second threshold is exceeded.Type: GrantFiled: June 7, 2018Date of Patent: June 18, 2019Assignee: Capital One Services, LLCInventor: Sharad Ballepu
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Publication number: 20170154340Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.Type: ApplicationFiled: December 1, 2016Publication date: June 1, 2017Inventors: Sharad BALLEPU, Jagmeet SINGH, Gerald SERVISS, Polerio BABAO, Keerthana ARAVAMUDHAN, Durga MOHAN, Sunilkumar Kothi REDDY, Steve SCHROEDER