Abstract: A system for facilitating users to perform automated arbitration proceeding over a communication network via a virtual arbitration centre in a cloud computing environment is provided. The system comprises virtual arbitration modules in the virtual arbitration centre to provide cloud-based arbitration service over the communication network to users at remote locations. The system further comprises electronic devices to facilitate the users to access the cloud-based virtual arbitration service via a web-based user interface on the electronic devices. The virtual arbitration modules comprise a cloud-based repository configured to store predetermined rules and data related to arbitration.