Abstract: An apparatus comprises a processing device configured to establish a bi-directional communication channel between a broker service of a support platform and a given computing device registered with the support platform, to receive at a portal interface of the support platform a request to perform a remote action on the given computing device, and to generate a first message comprising a command to execute the remote action on the given computing device. The processing device is also configured to provide the first message from the broker service to the given computing device over the bi-directional communication channel, to receive a second message comprising results of executing the remote action on the given computing device at the broker service from the given computing device over the bi-directional communication channel, and to output the results of executing the remote action on the given computing device at the portal interface.

Abstract: A system, method, and computer-readable medium are disclosed for providing a short message metadata generation tool which performs a short message metadata generation operation which automatically generates metadata for new and/or updated products as well as augmenting short message content. The short message metadata generation operation provides users with customized metadata for various products and/or lines of business and guide official company identifiers with reliable data that can be promoted among customers with ease.

Abstract: A system, method, and computer-readable medium are disclosed for providing a short message tool for identifying and correlating relationships between and among multiple short messages. The short message tool collates the short message data from all company related short messages and generates a report and create a map between the contents, customers and the revenue. Such a multiple short message tool defines a workflow to generate a report from multiple short messages. More specifically, in certain embodiments the customized report may be customized based on based on lines of business (LOBs), number of short messages and re-generation of short messages (referred to as re-tweets when the short messages are Twitter type short messages), favorites, and information about individual users.

Abstract: A system, method, and computer-readable medium are disclosed for a social media amplification operation which includes a workflow to amplify content over a plurality of social media platforms. More specifically, in certain embodiments, the workflow translates social media postings made in one language (e.g., the English language) into postings in multiple languages. Additionally, in certain embodiments, the broadcast the social media posting via a region specific user names (e.g., a region specific handle). Additionally, in certain embodiments, the workflow further includes identifying and adding region specific influencers. Additionally, in certain embodiments, the workflow further includes identifying and using region specific tag data (e.g., a region specific #tag) for the region and amplifying the information across multiple region specific social media platforms in their preferred time.

Abstract: A system, method, and computer-readable medium for performing a content distribution operation, comprising: identifying generic content for distribution; identifying at least one social media platform for distributing the generic content; generating social media platform specific content from generic content; distributing the social media platform specific content to the at least one social media platform.

Abstract: A system, method, and computer-readable medium for providing a short message tag identification tool which performs a short message tag identification operation which automatically generates a short message tag identifier based upon short message content. In certain embodiments, the short message tag identification operation identifies trending short message tag identifiers and automatically generates a preferred short message tag identifier taking into account trending short message tag identifiers.

Abstract: A technique for dynamically controlling access to client input/output devices includes generating, by a client, a connection request to a central repository. In response to receiving, by the client, a grant to the connection request, an input/output device policy is downloaded from the central repository. The input/output device policy specifies one or more attributes for one or more input/output devices of the client. A user agent, executing on the client, extracts the attributes for the one or more input/output devices from the input/output device policy. The agent then applies the extracted attributes to the client to dynamically control access to the one or more input/output devices based on whether the client is inside or outside an organizational network.

Abstract: A system, method, and computer-readable medium are disclosed for performing an industry wide topic detection operation which automatically detects the topics of interest within a particular industry is disclosed. Such an industry wide topic detection operation enables an organization to potentially identify shortcomings of competitors of an organization as well as business opportunities for the organization. Data generated by the industry wide topic detection operation is also useful for an organization to identify customer centric solutions, to address industry wide issues which may not addressed by other organizations within the industry. Observing and proactively engaging on these hot issues before other organizations allows a particular organization to react before competing organizations. In various embodiments, topics of interest include one or more of hot topics, troubled topics and frequently discussed topics.

Abstract: A system, method, and computer-readable medium for performing a content distribution operation, comprising: identifying generic content for distribution; identifying at least one social media platform for distributing the generic content; generating social media platform specific content from generic content; distributing the social media platform specific content to the at least one social media platform.

Abstract: A system, method, and computer-readable medium are disclosed for providing a short message metadata generation tool which performs a short message metadata generation operation which automatically generates metadata for new and/or updated products as well as augmenting short message content. The short message metadata generation operation provides users with customized metadata for various products and/or lines of business and guide official company identifiers with reliable data that can be promoted among customers with ease.

Abstract: A system, method, and computer-readable medium are disclosed for a social media amplification operation which includes a workflow to amplify content over a plurality of social media platforms. More specifically, in certain embodiments, the workflow translates social media postings made in one language (e.g., the English language) into postings in multiple languages. Additionally, in certain embodiments, the broadcast the social media posting via a region specific user names (e.g., a region specific handle). Additionally, in certain embodiments, the workflow further includes identifying and adding region specific influencers. Additionally, in certain embodiments, the workflow further includes identifying and using region specific tag data (e.g., a region specific #tag) for the region and amplifying the information across multiple region specific social media platforms in their preferred time.

Abstract: An information handling system is disclosed for generating tags of a file including a document or a webpage posting. The generating tags of a file include converting a webpage posting to a PDF document. The method further includes extracting tags provided by users. The method includes scanning the extracted data from a glossary PDF document to identify keywords of the glossary PDF document in accordance with a sentence length. The method further includes extracting data from the PDF document and scanning the extracted data to identify keywords of the PDF document in accordance with a sentence length. The method further includes reapplying selected keywords to the tags of the file.

Abstract: A system, method, and computer-readable medium for providing a short message tag identification tool which performs a short message tag identification operation which automatically generates a short message tag identifier based upon short message content. In certain embodiments, the short message tag identification operation identifies trending short message tag identifiers and automatically generates a preferred short message tag identifier taking into account trending short message tag identifiers.

Abstract: A system, method, and computer-readable medium are disclosed for providing a short message tool for identifying and correlating relationships between and among multiple short messages. The short message tool collates the short message data from all company related short messages and generates a report and create a map between the contents, customers and the revenue. Such a multiple short message tool defines a workflow to generate a report from multiple short messages. More specifically, in certain embodiments the customized report may be customized based on based on lines of business (LOBs), number of short messages and re-generation of short messages (referred to as re-tweets when the short messages are Twitter type short messages), favorites, and information about individual users.

Abstract: A system, method, and computer-readable medium are disclosed for improved management of unattended user queries. An unattended user query management system is implemented to detect an unattended user query in a social media environment. Data associated with the unattended user query is then retrieved from the social media environment and processed to assign the unattended user query to a predetermined category. Once the unattended user query has been categorized, it is provided to a resource, such as a subject matter expert (SME), associated with the query. In response, an answer to the previously-unattended user query is received from the resource, which is then provided to the social media environment that was the source of the unattended user query.

Abstract: An information handling system is disclosed for generating tags of a file including a document or a webpage posting. The generating tags of a file include converting a webpage posting to a PDF document. The method further includes extracting tags provided by users. The method includes scanning the extracted data from a glossary PDF document to identify keywords of the glossary PDF document in accordance with a sentence length. The method further includes extracting data from the PDF document and scanning the extracted data to identify keywords of the PDF document in accordance with a sentence length. The method further includes reapplying selected keywords to the tags of the file.

Abstract: A technique for dynamically controlling access to client input/output devices includes generating, by a client, a connection request to a central repository. In response to receiving, by the client, a grant to the connection request, an input/output device policy is downloaded from the central repository. The input/output device policy specifies one or more attributes for one or more input/output devices of the client. A user agent, executing on the client, extracts the attributes for the one or more input/output devices from the input/output device policy. The agent then applies the extracted attributes to the client to dynamically control access to the one or more input/output devices based on whether the client is inside or outside an organizational network.