Abstract: Systems, apparatus, and methods for handling item delivery information, including customer requests related to the delivery of such items are described. A system for handling a customer request includes means for receiving a customer request from a customer. It further includes means for processing the customer request and means for generating an information sheet, including a code associated with the customer request. Mail delivery personnel may use the information sheet to reduce the error rate associated with the delivery of items and increase their safety. The information sheet may be a sheet of paper, electric paper, or data presented on a liquid crystal display panel.