Patents by Inventor Shatadru Chowdhury

Shatadru Chowdhury has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for measurement of call deflection
    Publication number: 20060126808
    Abstract: The disclosure is directed to a method of providing computer assisted user support to a computer user. The method includes collecting customer identification information for a user of a computer assisted user support tool. The method further includes collecting trouble report information in response to use of the computer assisted user support tool. The trouble report information is associated with a particular class of reportable trouble items. In addition, the method includes comparing the customer identification information and the trouble report information to a data log of a customer support call center.
    Type: Application
    Filed: December 13, 2004
    Publication date: June 15, 2006
    Inventors: Lona Dallessandro, Adam Klein, Marc Sullivan, Wesley McAfee, Charles Scott, Donn Wilburn, Olivia Gomez, Shatadru Chowdhury, Alvin Daluyaya, Sreenivas Konduru, Lidiya Demicheva