Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provide automated customer support. The humanoid can identify a support issue for a customer, as well as a customer support campaign corresponding to the support issue. The humanoid can identify at least one machine learning model associated with the customer support campaign and can communicate with the customer using the at least one machine learning model. The humanoid can execute a support action to resolve the support issue.

Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid process software,” can be configured to participate in multi-parry conversations. The humanoid can monitor electronic communications in a conversation involving the humanoid and at least one other party. The humanoid can model the electronic communications by uniquely identifying each of the electronic communications as a stream of data. For example, the data can be labeled and sorted in a database and/or arranged in a nodal graph representation. The humanoid can participate in the conversation based on the modeling.

Abstract: An improved material handling system (15, 115) comprising a material lifting device (16), the material lifting device having a sensor (23) for sensing an operational parameter associated with the material lifting device, a load attachment device (18) configured and arranged to attach a load to the material lifting device, the load attachment device having a data tag (20) containing data regarding one or more parameters associated with the load attachment device, a reader (21) configured and arranged to read the data tag, a processing unit (22) communicating with the reader and the sensor, the processing unit configured and arranged to receive data from the reader and the sensor, and a material handling control device (19) configured and arranged to control operation of the material handling device.

Abstract: An improved material handling system (15, 115) comprising a material lifting device (16), the material lifting device having a sensor (23) for sensing an operational parameter associated with the material lifting device, a load attachment device (18) configured and arranged to attach a load to the material lifting device, the load attachment device having a data tag (20) containing data regarding one or more parameters associated with the load attachment device, a reader (21) configured and arranged to read the data tag, a processing unit (22) communicating with the reader and the sensor, the processing unit configured and arranged to receive data from the reader and the sensor, and a material handling control device (19) configured and arranged to control operation of the material handling device.