Abstract: The present invention provides a method, system, and computer program product for displaying calendar-based service level objective (SLO) results and breach values. The method comprises: generating a plurality of area charts, wherein each area chart displays SLO result data for a different calendar period and for a different state of the service, and wherein each area chart displays a start and end of a respective calendar period; generating a first line chart displaying calendar periods corresponding to a predetermined state of the service, wherein the first line chart displays a start and end of each calendar period corresponding to the predetermined state; and overlaying and displaying the plurality of area charts and the first line chart to provide a first composite view of SLO information for the service, wherein the calendar periods in the plurality of area charts and the first line chart do not overlap.

Abstract: The present invention provides a method, system, and computer program product for displaying calendar-based service level objective (SLO) results and breach values. The method comprises: generating a plurality of area charts, wherein each area chart displays SLO result data for a different calendar period and for a different state of the service, and wherein each area chart displays a start and end of a respective calendar period; generating a first line chart displaying calendar periods corresponding to a predetermined state of the service, wherein the first line chart displays a start and end of each calendar period corresponding to the predetermined state; and overlaying the plurality of area charts and the first line chart to provide a first composite view of SLO information for the service.

Abstract: A composite, multi-tier SLA. A composite, multi-tier SLA can include two or more service offerings having both internal use only service level objectives and external service level objectives. The composite, multi-tier SLA further can include two or more SLAs combined into a single, composite SLA. Each of the SLAs can correspond to a specific one of the service offerings. Moreover, the SLAs in the composite SLA can have a hierarchical organization based upon dependencies between the service offerings. Notably, each of the SLAs can correspond to one of an outsourced service offering, an internal service offering and an external service offering. Additionally, at least one of the SLAs can expose an external service level objective of a corresponding internal service offering which has been redefined as an internal use only service level objective in an SLA at a higher tier in the hierarchical organization.

Abstract: Monitoring compliance with a service level agreement is provided by generating an early warning notification indicating that failure to meet a service level objective of the service level agreement by a resource is about to occur. The early warning notification may include an indication of how close the resource is to failing to meet the service level objective.