Abstract: The disclosure relates to methods, systems, and apparatuses, including computer programs on a computer storage medium, for generating a dynamic user interface and playing a video within the dynamic user interface. A dynamic computer user guidance system includes a user interface generation module that causes a display of a dynamic user interface. The dynamic user interface provides a plurality of instructions via one or more dynamic elements. The user interface generation module generates a user interface status indicator. The system includes a video control module that an integrated video to play in the dynamic user interface in response to receipt of the user interface status indicator. The video control module generates a video status indicator. A synchronization module communicably coupled to the user interface generation module and the video control module synchronize a state change in one or more dynamic elements in response to receipt of the video status indicator.

Abstract: The disclosure relates to methods, systems, and apparatuses, including computer programs on a computer storage medium, for generating a dynamic user interface and playing a video within the dynamic user interface. A dynamic computer user guidance system includes a user interface generation module that causes a display of a dynamic user interface. The dynamic user interface provides a plurality of instructions via one or more dynamic elements. The user interface generation module generates a user interface status indicator. The system includes a video control module that an integrated video to play in the dynamic user interface in response to receipt of the user interface status indicator. The video control module generates a video status indicator. A synchronization module communicably coupled to the user interface generation module and the video control module synchronize a state change in one or more dynamic elements in response to receipt of the video status indicator.

Abstract: A call flow guidance system helps a call center agent navigate the maze of complex call flows that apply to an enormous spectrum of caller issues, and further improves adoption rates and training timelines for the call center agents. Through the system, call center agents easily navigate multiple call flows and view information tailored to improve average handle time (AHT) and first call resolution (FCR). The system provides dynamic content attached to call flows and improve call flow navigation by implementing links that bridge nodes between display sections of a particular call flow and links that cross from one call flow to another.

Abstract: A call flow guidance system helps a call center agent navigate the maze of complex call flows that apply to an enormous spectrum of caller issues, and further improves adoption rates and training timelines for the call center agents. Through the system, call center agents easily navigate multiple call flows and view information tailored to improve average handle time (AHT) and first call resolution (FCR). The system provides dynamic content attached to call flows and improve call flow navigation by implementing links that bridge nodes between display sections of a particular call flow and links that cross from one call flow to another.