Abstract: Techniques for performing test adaption and distribution for customer storage systems in accordance with a customer knowledge base. The techniques can include sending, by each customer storage system, data to the customer knowledge base. The data includes, for each customer storage system, a version of a data storage application and associated system configuration and parameters. In response to a query from a QA testing system, the data is migrated from the customer knowledge base to a QA database. The QA testing system analyzes the data to determine the most common system configuration, parameters, and data storage application version for most of the customer storage systems. The QA testing system adapts a test plan for testing the data storage application to conform with the most common system configuration and parameters and executes an application upgrade plan on QA storage appliances pre-prepared in accordance with the most common data storage application version.

Abstract: A method is provided comprising: storing one or more tickets in a ticket database, each of the tickets being associated with a corresponding test system, and each of the tickets being associated with an error that is generated as a result of executing one of a plurality of tests on the ticket's corresponding test system; executing a reclamation agent that is configured to: retrieve a plurality of tickets from a ticket database, detect if each of the tickets satisfies a predetermined condition, and return the ticket's corresponding test system to a pool of available test systems when the predetermined condition is satisfied by the ticket.

Abstract: A method is provided comprising: storing one or more tickets in a ticket database, each of the tickets being associated with a corresponding test system, and each of the tickets being associated with an error that is generated as a result of executing one of a plurality of tests on the ticket's corresponding test system; executing a reclamation agent that is configured to: retrieve a plurality of tickets from a ticket database, detect if each of the tickets satisfies a predetermined condition, and return the ticket's corresponding test system to a pool of available test systems when the predetermined condition is satisfied by the ticket.